Team Leader

Il y a 18 heures

Casablanca-Settat, Maroc Allianz Services Temps plein

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130 years of trust. One team shaping what's next. Allianz Group is one of the world's leading insurers and asset managers
- built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,500+ people. Twelve countries. Four continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it. The Team Leader is responsible for leading, coaching, and developing a team to ensure service excellence, operational efficiency, and achievement of business objectives. The role focuses on driving performance, fostering employee engagement, and ensuring the delivery of high-quality customer service while aligning with company values and strategic goals. What you do:
• Lead, motivate, and coach team members.
• Monitor performance and ensure KPI/SLA achievement.
• Conduct regular feedback and performance reviews.
• Manage workload, schedules, and attendance.
• Handle escalations and support problem resolution.
• Drive continuous improvement and customer satisfaction.
• Ensure compliance with company policies and procedures.
• Collaborate with Operations, QA, Training, and HR teams. What we want
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving mindset.
• Strong organizational and time-management skills.
• Customer-focused and results-driven.
• C2 Level of Dutch Language. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.

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