IT Support Specialist – SAP SCM
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About Us
BGTS is a software and technology solutions company with over 1,800 professionals and 25+ years of experience. Through engineering expertise and industry insight, our international offices deliver tailored solutions, enabling clients worldwide to achieve their business goals with flexibility, speed, and impactful results. Responsibilities Provide 2nd and 3rd level support for SAP SCM and EWM incidents and problem management. Participate in a 24/7 on-call duty rotation as aligned with Service Operation Management (SOM). Ensure continuous operation of business processes and resolve critical system issues within agreed SLAs. Design blueprints and technical specifications for SAP SCM/EWM custom developments and system enhancements. Build, customize, and deliver IT solutions triggered by incidents, change requests, problems, or new projects. Coordinate internal developers, external consultants, and key stakeholders to deliver work packages on time. Partner with business key users for testing, quality assurance, deployment, and end-user sign-off. Create, update, and centralize technical documentation and training materials. Requirements Strong technical and functional knowledge of SAP SCM and SAP EWM modules. Proven track record in 2nd and 3rd level IT application support and incident/problem management. Hands-on experience in drafting functional/technical specifications, testing, and steering external vendors or developer teams. Willingness to participate in a 24/7 on-call support rotation. Excellent stakeholder management skills to act as the primary contact person between IT and business teams. Ability to create clear system documentation and deliver structured training to colleagues and key users. "bgts INT"
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