Information Technology Technician in casablanca and Rabat

Il y a 7 heures

Casablanca, Casablanca-Settat, Maroc Softmix Temps partiel

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Company Description Softmix, founded in 1995, is a privately held company specializing in Information Technology services across Africa. The company employs over 100 team members, with more than 70% focused on delivering service and support to a broad customer base on the continent. With deep knowledge of Africa’s evolving tech landscape, Softmix provides proactive IT strategies that improve efficiency, security, and scalability. The company supports organizations of all sizes, from startups to large enterprises, by offering reliable infrastructure, expert guidance, and innovative solutions. Softmix is committed to driving digital transformation and empowering businesses through technology. Role Description The Information Technology Technician will provide on-site technical support for users and systems, ensuring reliable IT operations and prompt resolution of incidents. This is a freelance on-site role located in Casablanca,Euadida,Rabat, Morocco, with responsibilities including diagnosing and troubleshooting hardware, software, and network issues, and escalating complex problems when required. The technician will install, configure, and maintain workstations, peripherals, and standard applications, while monitoring system performance to prevent downtime. Additional duties include supporting end users with day-to-day IT requests, documenting incidents and solutions, and participating in routine maintenance, upgrades, and security checks. The role also involves collaborating with other IT team members and providing basic training to staff on systems, tools, and best practices. Qualifications
• Ability to deliver effective Technical Support and Troubleshooting across hardware, software, and network environments.
• Strong Information Technology fundamentals, including operating systems, networking basics, and common business applications.
• Proficient Customer Service skills, with the capacity to communicate clearly, listen actively, and manage user expectations.
• Experience providing Training or user guidance on IT systems, tools, and procedures.
• Relevant technical certification or diploma in IT, Computer Science, or a related field (e.g., CompTIA A+, Network+, or equivalent) will be an added advantage
• Familiarity with security best practices, backup procedures, and incident documentation
• Ability to work on-site in Casablanca,Euadida and Rabat , manage multiple tasks, and respond to issues in a timely and organized manner.
• Prior experience in an IT support or helpdesk environment is advantageous; fluency in English and local languages is a plus.

Information Technology Technician in casablanca and Rabat

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Information Technology Technician in casablanca and Rabat

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