French and English speaking Customer Support Representative

Join our fast-growing company as a French speaking Customer Support Representative with English C1 level and French C1 level language skills. It is a remote full-time position. Strart date: ASAP Schedule: Mon-Fri 09:00
- 18:00 EST At Mindy-Support you have great opportunity to get:
• Experience in the international company working with people around the globe;
• Competitive compensation;
• Training will be provided by the company and the client;
• 20 paid days of vacations, 10 paid days sick leaves per year;
• Management's attention, support and motivation. Your

Responsibilities:
As a Customer Support Representative, you will support the customers throughout their claims and service experience. You will be responsible for providing clear, professional support, taking ownership of customer concerns, and helping move each case toward a timely and positive resolution.
• Provide professional and empathetic support to customers in both English and French through inbound, outbound calls and email.
• Handle inquiries related to claims, warranty services, product support, technician visits, and general service requests.
• Ask the right questions to understand each customer’s situation and collect complete and accurate information.
• Create and maintain detailed claim records, ensuring all customer interactions and required information are properly documented.
• Guide customers through the claims process by clearly explaining procedures, available information, and next steps.
• Follow up on open cases, appointments, technician visits, missing information, and other outstanding actions.
• Take ownership of customer concerns and work proactively with internal teams and service partners to move cases forward.
• Manage a high volume of customer interactions while remaining organized, accurate, professional, and customer-focused. You are our perfect candidate if you have:
• Experience in Customer support at least 2 year;
• French C1 level (fluent writing and speaking);
• English C1 level (fluent writing and speaking);
• Excellent organizational skills and the capacity to manage multiple tasks efficiently.
• Problem-resolution skills;
• Previous experience in warranty or insurance services is considered an asset.
• Proven experience supporting customers based in the United States and Canada.
• Basic understanding of Canadian geography, languages, and regional differences, as the role involves handling addresses across various provinces and communicating in both English and French.
• Strong communication abilities, both verbal and written.
• Ability to work in a stressful situation, having empathy and patience when dealing with customer concerns, skills of active listening and attention to detail;
• Respect to the Customers, focus on helping ability, empathy;
• Self-employment. We will sign a contract with you as with independent businessman; Laptop

requirements:
• processor Core i5 or AMD Ryzen 5
• RAM (operational memory) 8 GB
• Windows 10
• headset
• Internet speed (35 mbps) Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers. We will be glad to welcome you to our team. Grow your career with Mindy-Support