Visa expert and outbound executive

Il y a 2 jours

Casablanca, Casablanca-Settat, Maroc L'Atelier Du Voyage - Satguru Travel Temps plein
Role Description This is a full-time, on-site Visa Expert and Outbound Executive role based in Casablanca. The role involves advising clients on visa requirements, documentation, and application processes for multiple destinations. The Visa Expert and Outbound Executive will manage end-to-end visa files, coordinate with embassies and consulates, and track application status to ensure timely processing. The role also includes planning and booking outbound travel services such as flights, hotels, and tours, while providing clear, accurate information on travel itineraries, policies, and costs. Day-to-day tasks include responding to client inquiries, maintaining up-to-date knowledge of visa regulations and travel products, preparing reports, and collaborating with internal teams to ensure high-quality customer service. Qualifications
• Strong knowledge of visa procedures, documentation requirements, and embassy/consulate processes for key international destinations.
• Experience in outbound travel operations, including itinerary planning, flight and hotel reservations, and coordination of tour packages.
• Excellent client-facing skills, with the ability to explain complex visa and travel information clearly and professionally.
• Solid administrative and organizational skills, including file management, deadline tracking, and attention to detail.
• Proficiency with travel booking systems, office productivity tools, and online visa platforms.
• Ability to work on-site in Casablanca and collaborate effectively with colleagues and external partners.
• Strong written and spoken communication skills in English and French; additional languages are an asset.
• Previous experience in a travel agency, visa facilitation center, or related hospitality/travel role is preferred.
• Demonstrated problem-solving abilities, adaptability to changing regulations, and a customer-focused mindset.
• Relevant diploma or degree in tourism, hospitality, international relations, or a related field is beneficial.