Quality Customer Specialist

COFICAB is a leading industrial partner in the automotive, energy, and industrial sectors, specializing in the design, manufacturing, and sales of innovative wires and cables worldwide. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946. COFICAB Group’s footprint expands over 4 continents, 16 countries, 20+ state-of-the-art manufacturing sites, 4 R&D Centers of Excellence, and 14 sales offices worldwide. With advanced business capabilities and a team of 9000 employees, the group supplies major players in the automotive industry. COFICAB maintains its commitment to sustainability-driven growth and innovation, with the aim of leaving a better world for the next generations. While we continue expanding our global footprint to be closer to our clients and optimize our supply chain, we continuously enhance the sustainability of our operations to reduce our carbon footprint. As a global leader in the automotive industry, we are at the forefront of the key megatrends – Electromobility, Connectivity, and Autonomous Driving. COFICAB serves other markets, including appliances & buildings, industrial & robotics sectors, and renewable energy. We also approach new markets with the same commitment to working closely with our clients on their specific needs and shaping a better tomorrow together. Since the beginning of its story, COFICAB has stood as a socially responsible company, ensuring it contributes to the well-being of the communities where it is present. A story to which we keep adding new and successful chapters. COFICAB MOROCCO is the local page representing all the Moroccan sites. We are present in two cities, Tangier and Kenitra, with four production units and one Advanced Delivery Center, distributing products throughout the entire country and beyond. COFICAB MOROCCO provides over 1100 employees with a nurturing work environment and promotes environmental and social development through a variety of CSR initiatives. COFICAB is hiring a Quality Customer Specialist Job purpose : Provides effective and proactive incentives and support for problem solving and improvement proposal in order to guarantee high level of customer satisfaction. Main

responsibilities:
• Prepares and coordinates customer audits and visits then documents and communicates audit/visit results. Undertakes appropriate actions and containment plans and oversees its progress and effectiveness to avoid deviation recurrence.
• Communicates customer's claims to concerned parties. Animates claim treatment meeting to investigate customer complaints and perform initial analysis. Communicates 3D report on time to customer including defined containment actions.
• Tracks customer complaints, requests if needed samples and nonconforme products quality analysis and performs the complete analysis with further tests in order to identify nonconformity & nondetection root causes.
• Prepares and communicates to customer 8D report on time including root causes analysis, corrective and preventive action plans.
• Communicates action plans to involved teams and follows up its progress and effectivness. Updates the claim summary according to actions progress and closes the claim according to actions. Educational Background:
• Engineering degree (Industrial/ Technical fields)
• Master's degree in industrial and technical fields Required

Experience:
• 1 to 3 years in a similar position in industrial/manufacturing environment. Functional and Technical Competencies : Quality standards and system regulations (ISO), Customer quality standards, Audit techniques and practices, Quality tools (FMEA, SPC, Root Cause Analysis, etc.), 8D process and techniques, Continuous improvement techniques, Analytical and problem solving skills, Customer relationship management. Good level in french & english is mandatory Hiring Manager: Hafsa El Ammarti