Reservations, Sales

About Locanda International Locanda International is a growing hospitality management company managing a portfolio of boutique hotels, riads and social-living hospitality concepts. As we continue to expand our portfolio, we are looking for a motivated Reservations & Revenue Intern to join our commercial team and support the daily management of reservations, distribution and revenue performance across our properties. This internship is ideal for someone interested in building a career in hospitality, hotel revenue management, reservations, e-commerce or commercial strategy. Role & Responsibilities Working closely with our Sales & Revenue Executive, the intern will assist with: Reservations
- Monitor and process reservations across the Locanda portfolio.
- Assist with reservation confirmations, modifications and cancellations.
- Respond to guest booking enquiries professionally and efficiently.
- Ensure reservation information is correctly entered and updated in the PMS.
- Verify guest details, rates, room types, payment information and booking conditions.
- Coordinate with property teams regarding arrivals, special requests and reservation-related matters.
- Help ensure availability and room inventory remain accurate across systems.
- Support direct reservations and help convert enquiries into confirmed bookings. Revenue Management
- Assist with the daily monitoring of occupancy, ADR, RevPAR and booking pace.
- Review forward occupancy across the portfolio.
- Monitor demand and booking trends.
- Assist with competitor rate checks and market analysis.
- Support regular rate adjustments based on occupancy, demand, seasonality and booking pace.
- Help identify periods of low or high demand requiring pricing action.
- Assist in preparing revenue reports and performance comparisons.
- Monitor pickup and changes in future reservations.
- Support the preparation and follow-up of revenue budgets and targets. The objective is to learn that pricing should be actively managed rather than simply published and forgotten. Online Distribution & OTAs
- Assist with the management of Booking.com, Expedia and other distribution channels.
- Verify rates, availability, room types, restrictions and promotions.
- Check that property information and booking conditions are accurate.
- Identify rate or inventory discrepancies between channels.
- Support the implementation of promotions and commercial campaigns.
- Help monitor channel performance and booking contribution.
- Assist with reducing avoidable distribution errors and maximizing online visibility. Reporting & Data Support the preparation and maintenance of commercial dashboards and reports covering areas such as: Occupancy | ADR | RevPAR | Revenue | Booking Pace | Pickup | Channel Mix | Forward Occupancy Accuracy and attention to detail will be essential. Guest & Commercial Experience
- Provide professional communication throughout the reservation journey.
- Identify opportunities for upselling where appropriate.
- Encourage direct bookings and repeat business.
- Help ensure guests receive accurate information before arrival.
- Work closely with operations, marketing and other departments when required. What You Will Learn This internship is designed to provide practical exposure to the commercial side of hotel management, including:
- Hotel reservations
- Revenue management
- Dynamic pricing
- PMS and channel management systems
- OTA management
- Hotel distribution
- Commercial reporting
- Occupancy forecasting
- Guest communication
- Direct-booking strategy
- Multi-property hotel management You will work across multiple hospitality properties, providing broader exposure than a traditional single-hotel internship. Candidate Profile We are looking for someone who is:
- Currently studying or recently graduated in hospitality, tourism, business, finance, economics, management or a related field.
- Comfortable working with numbers and data.
- Highly organized and detail-oriented.
- Comfortable using digital tools and learning new software.
- Proficient with Excel/Google Sheets.
- Professional in written and verbal communication.
- Able to communicate effectively in French and English; Arabic is an advantage.
- Curious, proactive and willing to learn.
- Interested in hospitality and the commercial/business side of hotels. Previous hotel experience is appreciated but not essential. We are more interested in attitude, analytical ability, attention to detail and willingness to learn. What We Are Looking For We do not want someone who simply processes reservations. We are looking for someone who wants to understand: Why did the guest book? Why did they choose this channel? Was the room sold at the right price? Could we have converted the booking directly? How is next month’s occupancy developing? Should we increase or decrease the rate? How can we generate more revenue from the same inventory? At Locanda, reservations and revenue management are part of the same commercial strategy. Opportunity As Locanda International grows, strong performers may have the opportunity to develop further within our Reservations, Revenue, Sales & Commercial team. Interested candidates can send their CV with the subject “Reservations & Revenue Intern – Locanda International.” Work

Location:
In person