Customer Success Executive
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- Location : Work from Offic
- eExperience : 1–3 year
- sMarkets : Morocco & Algeri
- aLanguages : English, Arabic & French – mandator
- yFunction : Customer Success / Client Servicin **g Key Responsibilitie*
*
- s:Manage and build strong relationships with customers across Morocco and Algeri
- a.
Act as the primary point of contact for customer queries, onboarding, and ongoing suppor
- t.
Understand customer requirements and ensure timely resolution of issue
- s.
Monitor customer satisfaction, engagement, and retentio
- n.
Coordinate with Sales, Product, and Support teams to resolve customer concern
- s.
Conduct regular follow-ups with clients and identify opportunities for upselling/cross-sellin
- g.
Maintain accurate customer records and prepare regular report
- s.
Communicate professionally with customers i n French, Arabic, and Engli s **h. Ideal Candida*
*
- te:1–3 years of experience in Customer Success, Client Servicing, Account Management, Customer Support, or Relationship Managem e
- nt.
Strong knowledge of t he Morocco and/or Algeria mark e
- ts.
Fluent in French, Arabic, and Engl i
- sh.
Excellent communication and interpersonal skil
- ls.
Comfortable working from the offi
- ce.
Experience in SaaS, technology, telecom, fintech, or B2B servi ces would be an advanta ge.
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