Agent Guest Experience
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Key Responsibilities
- Deliver a warm, genuine, and personalized welcome to all guests
- Curate and manage guest preferences to ensure tailored experiences throughout the stay
- Coordinate effectively with all departments to ensure flawless service delivery
- Proactively handle guest feedback, resolving concerns promptly and professionally
- Anticipate guest needs and consistently go above and beyond to create memorable moments
- Manage guest billing, currency exchange, and payment processes with accuracy
- Monitor and control guest folios, ensuring daily accuracy and compliance
- Handle guest departures in line with our luxury service standards What We’re Looking For
- Previous experience in a similar role within a luxury hospitality environment is preferred
- Excellent interpersonal and communication skills, with a natural ability to connect with guests
- Fluency in French and English (additional languages are an asset)
- A genuine passion for luxury hospitality and delivering exceptional guest experiences
- Detail-oriented, proactive, and solution-driven mindset
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Onboarding Coach
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Team Supervisor
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Technicien Polyvalent
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Spa Therapist
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Asian Spa Therapist
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Reservation Agent
Il y a 3 semaines
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Kids club supervisor
Il y a 3 semaines
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Agent immobilier
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