Customer Service Associate | Morocco based
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About the Role
We’re looking for a Customer Service Associate to join our growing team in Casablanca, Morocco . If you’re a customer-focused professional who enjoys solving problems, communicating with people, and working in a fast-paced environment , this could be a great opportunity to grow your career in the fintech and financial services industry . You’ll be part of a dynamic team supporting customers across multiple channels while gaining valuable exposure to an international business environment. Role and
Responsibilities:
- Provide professional and timely customer support through live chat, phone, and email .
- Respond to customer inquiries and resolve concerns related to products, platforms, and promotions .
- Handle customer feedback and complaints with professionalism and empathy.
- Accurately record and update customer information and relevant documentation.
- Provide administrative and operational support to the team when needed.
- Assist with translating customer announcements and notices when required.
- Deliver a consistently high standard of customer service and contribute to a positive customer experience. Qualifications and
Requirements:
- Tertiary education, diploma, or equivalent qualification.
- Strong written and verbal communication skills in English and Arabic .
- Proficiency in at least one of the following languages is mandatory: French, Spanish, or Italian .
- Proficient in Microsoft Office applications.
- Strong interpersonal, analytical, and problem-solving skills.
- Comfortable working in a fast-paced, customer-focused environment.
- Willingness to work on shifting schedules, including weekends and public holidays when required.
- 1–2 years of relevant experience , preferably in Customer Service, is an advantage.
- Experience in financial services, fintech, or Forex is highly valued.
- A genuine interest in financial markets and client services is a plus. Location & Work Arrangement
-
Location:
Abdelmoumen, Casablanca, Morocco
- Work Setup: 100% onsite — no remote or hybrid arrangement
-
Working Hours
44 hours per week
- Days Off: 2 days off per week
- Schedule: Rotating shifts based on business requirements
- Weekend & Public Holiday Coverage: Willingness to work weekends and public holidays as required for roster coverage
About Us
Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid
- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation. Why Join Us?
- Competitive Compensation — Basic salary plus performance-based bonus
- Regional Exposure — Build experience in an international and growing organization
- Career Growth — Develop your skills and build a long-term career in fintech and financial services
- Collaborative Culture — Work alongside a young, passionate, and supportive team
- Team Engagement — Enjoy team-building activities and employee initiatives Join us in Casablanca and take the next step in your career with Hytech
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