Customer Service Representative

Il y a 2 semaines

Tangier TangerTetouanAl Hoceima, 01, Maroc Kafu Facilities Management Temps plein

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Company Description Kafu Facilities Management provides integrated facilities management services designed to ensure safe, efficient, and well-maintained environments for clients across sectors. The company focuses on reliability, quality service, and responsive support to meet the evolving needs of commercial, residential, and industrial facilities. Teams at Kafu work closely with clients to deliver tailored solutions that improve operational efficiency and overall user experience within their properties. The organization values professionalism, collaboration, and continuous improvement, offering opportunities for team members to grow their skills in a dynamic service-focused setting. Role Description This is a full-time, on-site Customer Service Representative role based in Tangier. The Customer Service Representative will handle incoming calls, emails, and service requests, providing timely and accurate information about facilities management services. The role includes logging and tracking requests, coordinating with operations teams, and following up with clients to ensure issues are resolved and services are delivered as scheduled. The representative will maintain customer records, update service details in internal systems, and escalate complex concerns to the appropriate departments. The position also involves gathering feedback, supporting service improvement initiatives, and representing Kafu Facilities Management with a professional and courteous attitude in all interactions. Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience, with the ability to build trust and rapport.
- Experience in Customer Support and a focus on Customer Satisfaction, ensuring timely resolution of inquiries and complaints.
- Background working as or with Customer Service Representatives, demonstrating understanding of front-line service operations.
- Clear and professional verbal and written communication skills in relevant local and business languages.
- Ability to manage multiple requests, prioritize tasks, and maintain accuracy in data entry and documentation.
- Comfort working on-site in Tangier and collaborating with cross-functional facilities management teams.
- Proficiency with basic office software and customer service systems; experience in facilities management or related services is an advantage.
- Relevant education or training in customer service, business, or a related field is preferred.

Customer Service Representative

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