Management System

Purpose of the Role

The Management System & CSR Officer supports the Company Management System & CSR Manager in the implementation, maintenance and continuous improvement of TLScontact's global management systems and CSR programme. The role provides operational, administrative and project support across multiple ISO certifications, audits, management reviews, documentation management, training initiatives and CSR reporting activities.

The role does not own the management systems independently: it operates under the direction and supervision of the Company Management System & CSR Manager, acting as a key operational and coordination point across sites and countries.

Key Responsibilities

Management Systems Support

• Coordinate and drive the company’s sustainability strategy, in alignment with the CSR roadmap, by engaging stakeholders and overseeing initiatives across environmental responsibility, social commitments, and responsible governance practices.

• Support the maintenance and continuous improvement of TLScontact's global management systems (e.g. SA8000, ISO 9001, ISO 14001, ISO 45001, as applicable).

• Assist in coordinating internal and external audits across multiple sites, including scheduling, preparation of evidence and audit files.

• Track corrective and preventive actions (CAPA) resulting from audits and non-conformities, following up with site teams until closure.

• Support the preparation and follow-up of management review meetings, including data consolidation, KPI tracking and minute-taking.

Documentation Management

• Maintain and update the management system documentation library (policies, procedures, work instructions, forms).

• Ensure proper version control, distribution and archiving of documents in line with ISO requirements.

• Support sites in aligning local documentation with global standards and templates.

Training & Awareness

• Coordinate training initiatives related to management systems and CSR across the network of sites.

• Track training completion records and maintain reporting dashboards.

• Support the development of awareness materials and communication on management systems and CSR topics.

CSR Programme Support

• Support the collection, consolidation and quality control of CSR data from sites globally.

• Assist in preparing CSR reports, dashboards and presentations for internal and external stakeholders.

• Support the rollout and follow-up of CSR initiatives and action plans across the organisation.

Project & Administrative Support

• Provide general project support to the Company Management System & CSR Manager, including planning, tracking and reporting on ongoing initiatives.

• Act as a point of contact for sites on day-to-day management system and CSR queries, escalating as needed.

Candidate Profile

Education & Experience

• Bachelor's or Master's degree in Quality Management, Environmental Management, CSR/Sustainability, or a related field.

• Minimum 5 years of experience in a similar position (quality/management systems, CSR, or compliance), ideally in a multi-site or international environment.

• Working knowledge of ISO management system standards (e.g. SA8000, 9001, 14001, 45001) and audit processes.

Skills & Competencies

• Fluent in English and French, both written and spoken (mandatory).

• Strong organisational skills with the ability to manage multiple projects and deadlines simultaneously.

• Rigorous, detail-oriented and comfortable with documentation and reporting.

• Good interpersonal and communication skills; able to work with stakeholders across countries and cultures.

• Proficiency in MS Office (Excel, PowerPoint, Word); familiarity with document management or QMS software is a plus.

• Autonomous, proactive and able to work under the direction of a manager while taking ownership of assigned tasks.

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