Change Manager

il y a 1 mois


Casablanca, Casablanca-Settat, Maroc Société Générale African Business Services - SG ABS Temps plein

**Résumé de l'offre d'emploi**

Gérer les demandes de changements, animer les réunions, suivre les réserves d'exécution et veiller au respect des règles de gestion des changements.

**Description de l'offre d'emploi**

En tant que spécialiste de la gestion des changements, vous serez chargé de :

* Enregistrer les demandes de changements et préparer les supports des réunions eCAB & CAB
* Animer les réunions eCAB & CAB, partager les comptes rendus et suivre les réserves d'exécution des mises en production
* Mettre à jour le planning des changements, partager les reportings, calculer les KPI changements et suivre leur évolution
* Veiller sur le respect des règles de gestion des changements en vigueur par les équipes
* Assurer la sensibilisation continue via les rappels réguliers sur les bonnes pratiques
* Prendre le lead sur les mises à jour du processus de Gestion des changements

**Compétences requises**

* BAC + 5 et expérience de 3 ans minimum dans la même fonction
* Maitriser les fondamentaux ITIL
* Savoir gérer les situations critiques
* Challenger les équipes et bien évaluer le risque et impact des opérations
* Suivre les KPI
* Etre force de proposition pour l'amélioration continue de la qualité de service
* Expérience confirmée dans la gestion des changements
* Connaissances générales IT
* Soft Skills : Communication, Sérieux, Rigueur, Facilité d'adaptation, Autonomie, Efficacité, Bon relationnel

**À propos de l'entreprise**

SG ABS est un centre de service dédié aux métiers de l'IT et du digital, conçu pour accompagner le développement des banques Société Générale dans ses grands projets d'avenir sur le continent africain.


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