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Sales Operation Associate
Il y a 3 mois
Our Story
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.
What You Will Be Doing at Arrow?
Principal Accountabilities
You will be responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. You will perform sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. You will serve as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrate a proactive approach and sense of urgency on our customers' behalf, anticipates our customers' requirements and communicates efforts in a timely and effective.
● Order Processing: you will process routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
● Customers Service and Service Requests: You will meet customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. You will document all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtain all related facts and makes the decision to accept or reject based on established guidelines.
●Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies.
● You may manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.
Job Complexity
● Has developed knowledge and skills through formal training or considerable work experience
● Entry level often for those with work experience in the skill area
● Works within established procedures with a moderate degree of supervision
● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Arrow is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
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Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business Support