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Senior Customer Service Representative
il y a 1 mois
Deliver exceptional customer service and support in the IT sector, resolving issues and improving satisfaction.
**Job Summary** Responsible for providing top-notch service and support to customers, resolving issues, and improving satisfaction in the IT sector. **Job Responsibilities:** * Manage customer inquiries and issues promptly and effectively * Resolve customer complaints with professionalism and empathy * Identify and implement solutions to improve customer satisfaction * Handle incoming customer calls and emails * Provide product information, troubleshooting, and technical support * Process orders and returns * Coordinate with other departments to ensure timely resolution of customer issues **Requirements:** * Minimum education level: Bac in Order Management/Customer Care, Telecom/Networks, or related fields * 1 to 3 years of experience in customer service or a related role * Excellent communication and interpersonal abilities * Good in French language * Strong problem-solving skills * Ability to handle difficult customers with patience and empathy * Detail-oriented and organized approach to work **About HCLTech** HCLTech is a global technology company with a presence in over 60 countries, delivering industry-leading capabilities in digital, engineering, cloud, and AI.