Trilingual junior customer specialist turkish, english and arabic
il y a 2 semaines
Join a rapidly growing call center as a Junior Customer Service Specialist and contribute to the success of a leading international fintech project.
As a Junior Customer Service Specialist, you will play a key role in providing essential support to valued clients, collaborating with team members and supervisors to escalate complex issues, and maintaining accurate customer records.
Responsibilities:
- Provide primary contact for customers, addressing inquiries and concerns through various communication channels.
- Collaborate with team members and supervisors to escalate complex issues for timely resolution.
- Maintain accurate and detailed customer records using CRM software.
- Perform routine daily tasks using AI tools to enhance efficiency and productivity.
Requirements:
- Good computer skills and familiarity with standard software applications.
- Excellent verbal and written communication skills in Turkish, English, Arabic.
- Demonstrate enthusiasm for learning and growing in a customer service role.
- Prior customer service experience is advantageous.
- Proven familiarity and experience with AI tools like ChatGPT and other technologies.
Benefits:
- Competitive starting salary and ample opportunities for career advancement.
- Comprehensive training program to enhance customer service skills.
- Learning opportunities and the freedom to experiment with AI tools.
- Collaborate in a dynamic and supportive international team.
- Gain valuable experience in a High-Tech industry.
- Enjoy flexible rotating shifts.
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