Trilingual junior customer specialist turkish, english and arabic

il y a 2 semaines


Rabat, Rabat-Salé-Kénitra, Maroc E-Call Services Temps plein

Join a rapidly growing call center as a Junior Customer Service Specialist and contribute to the success of a leading international fintech project.

As a Junior Customer Service Specialist, you will play a key role in providing essential support to valued clients, collaborating with team members and supervisors to escalate complex issues, and maintaining accurate customer records.

Responsibilities:

  • Provide primary contact for customers, addressing inquiries and concerns through various communication channels.
  • Collaborate with team members and supervisors to escalate complex issues for timely resolution.
  • Maintain accurate and detailed customer records using CRM software.
  • Perform routine daily tasks using AI tools to enhance efficiency and productivity.

Requirements:

  • Good computer skills and familiarity with standard software applications.
  • Excellent verbal and written communication skills in Turkish, English, Arabic.
  • Demonstrate enthusiasm for learning and growing in a customer service role.
  • Prior customer service experience is advantageous.
  • Proven familiarity and experience with AI tools like ChatGPT and other technologies.

Benefits:

  • Competitive starting salary and ample opportunities for career advancement.
  • Comprehensive training program to enhance customer service skills.
  • Learning opportunities and the freedom to experiment with AI tools.
  • Collaborate in a dynamic and supportive international team.
  • Gain valuable experience in a High-Tech industry.
  • Enjoy flexible rotating shifts.


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