Luxury Hotel Concierge

About This Role:

At our hotel, we're looking for a Guest Service Agent to join our team. This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same.

As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring that their stay with us is memorable and enjoyable. You will be the first point of contact for many of our guests, so it's essential that you have excellent communication skills and a warm, welcoming demeanor.

You will be responsible for checking guests in and out, answering questions about the hotel and its facilities, and resolving any issues that may arise during their stay. You will also be required to work closely with other members of the team to ensure that our guests receive the highest level of service possible.

To succeed in this role, you will need to be able to work well under pressure, be flexible and adaptable, and have a strong attention to detail. You will also need to be able to communicate effectively with guests and colleagues alike, both verbally and in writing.

We offer a competitive salary and benefits package, as well as opportunities for career development and advancement. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we'd love to hear from you

Key Responsibilities:

Deliver exceptional guest service, ensuring that all guests feel welcome and valued

Check guests in and out, answering questions about the hotel and its facilities

Resolve any issues that may arise during a guest's stay, such as complaints or requests

Work closely with other members of the team to ensure that guests receive the highest level of service possible

Communicate effectively with guests and colleagues alike, both verbally and in writing

Requirements:

Excellent communication and interpersonal skills

Able to work well under pressure and be flexible and adaptable

Strong attention to detail and organizational skills

Ability to communicate effectively in English (written and verbal)

What We Offer:

Competitive salary and benefits package

Opportunities for career development and advancement

Complimentary meals and uniforms

Working Environment:

Our hotel is located in a beautiful seaside setting, with stunning views of the ocean. We offer a relaxed and friendly working environment, with a strong emphasis on teamwork and collaboration.

If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we'd love to hear from you

Learn more about what it's like to work at our hotel by visiting our website.

The management level for this position is: Operations - Individual Contributor

The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.