Senior Communication Specialist

Our Mission

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

As a Senior Analyst in Communications, you will be responsible for executing regional, divisional, country, or line of business specific communication plans; internal and external activities, and events. Key responsibilities include:

• Content Creation:

  • Lead the creation of communication materials for internal and external audiences including press releases, op editorials, blog posts, internal and external briefing documents, speeches, video scripts and content for use on social media channels.

  • Provide writing, editing and production support for all communication materials/collaterals.

  • Develop content using a clear and concise writing style that is appropriate to audience.

  • Proactively identify story angles, industry hot topics, and thought leadership, turning ideas into excellent content tailored to different audiences within established guidelines and messaging frameworks.

  • Responsible for developing and maintaining central narratives, hot topics, fact sheets, and executive messaging.

  • Edit PR agency-generated written materials.

• Event Management:

  • Responsibility for overseeing execution/delivery and co-ordination of communications events, speaking engagements, media outreach and press conferences.

  • Coordinate materials, deliverables and responsibilities between graphic designers/agencies and own team.

  • Liaise with various parties including events agency, business teams, and PR agency.

  • Responsible for all event copy including invitations, briefing documents, panel briefs, speeches and media materials.

  • Branding.

  • Venue management – including AV, catering, décor/ set-up.

  • Agenda compilation.

  • Speaker management.

  • Guest lists.

• Volunteering activities:

  • Lead all employee volunteering activities including:

    • Identification of relevant charity/ NGO/ organisations for staff volunteering, and manages agenda for the day.

    • Communications with staff around opportunity, and co-ordination of all logistics required.

• Administration

  • Manage the administration around Communications Department including Purchase Order management, invoice reconciliation and budget tracking.

  • Responsible for various country, or business area specific information for communications reports.

  • Analyze campaign performance using specified measures and evaluation metrics.

  • Provide any necessary communications and content direction to vendors (e.g. public relations agencies, suppliers, etc.).

  • Supports in preparing contracts and running them for approval according to defined process and in relevant systems.

  • Ad hoc support within the daily operating environment of Communications Department.

  • Supports awards and conference calendar development.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.