Urban Mobility Solutions Engineer

Creating a seamless urban flow experience requires talent and ambition. Together, we strive to make a difference in people's lives by delivering innovative solutions.

Your career journey is unique, and how you navigate it matters. We're looking for an individual who shares our passion for excellence and innovation.

We believe in improving performance through inspiring and developing our people. As a global leader in the elevator and escalator industry, we're committed to fostering a culture that empowers individuals to make a positive impact.

This role involves working closely with the Senior Technical Field Support Specialist (Dubai) to ensure the successful installation and commissioning of our products. You'll provide hands-on technical support, troubleshoot issues, and ensure installations meet our stringent safety, quality, and process standards.

To be successful, you'll need 5 years' technical experience in the elevator/escalator industry, comprehensive expertise in product and corrective action processes, and strong technical proficiency in digital systems, APF, software, and BIM.

The ideal candidate will have excellent verbal and written communication skills, fluency in English, and proficiency in IT systems and tools relevant to the role. A willingness to travel as required and adapt to dynamic work environments is also essential.

In return, we offer a collaborative environment, comprehensive learning and development programs, and opportunities for individual development. We value diversity, equity, and inclusion, and are committed to creating a workplace where everyone can thrive.

Become part of a team that prioritizes sustainability and innovation. Join us in shaping the future of urban mobility and making a lasting impact on people's lives.

• Deliver expert remote and on-site technical support to resolve installation challenges efficiently.
• Provide specialized assistance for digital systems, APF, software, and BIM-related issues to ensure seamless operations.
• Offer technical expertise to meet and exceed customer-specific ride comfort requirements, ensuring high-quality outcomes.
• Conduct audits to ensure alignment with product development matrix standards.
• Lead the piloting and implementation of innovative products and solutions to drive operational excellence.
• Develop and refine installation methods to enhance efficiency and reliability.
• Design and implement troubleshooting tools to streamline problem resolution.
• Train local trainers and employees during site visits or through structured training sessions.
• Collaborate with global and local training centers, providing expertise to enhance training programs.
• Generate detailed quality reports post-site visits, identifying issues and recommending corrective actions.
• Document and escalate helpdesk issues, ensuring compliance with our process for corrective measures.
• Participate in closing reviews to capture lessons learned, integrating product or skill improvements into business practices.
• Adhere strictly to our safety standards and protocols at all times.
• Ensure installations align with global safety processes and customer/partner guidelines.
• Proactively report safety concerns and halt operations if safety violations or hazards are identified.