Emplois actuels liés à Relocate to Malta Service Delivery Manager - Casablanca - Black Pen Recruitment
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Service Delivery Manager
il y a 2 jours
Casablanca Metropolitan Area, Maroc Bizzdesign Temps pleinAre you passionate about software quality and eager to make an impact in a global SaaS company?Who are we?Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through...
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Service delivery manage
il y a 16 heures
Casablanca Metropolitan Area, Maroc EOL Temps pleinNous recherchons un(e) Service Delivery Manager (SDM) pour rejoindre une équipe dynamique et orientée excellence opérationnelle.Le rôle consiste à assurer la qualité et la continuité des services IT pour un portefeuille de clients, tout en contribuant activement à la croissance commerciale et à la fidélisation des comptes.Vos missions principales...
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Service Delivery Manager
il y a 16 heures
Casablanca Metropolitan Area, Maroc People Change Temps pleinDescription du posteNous recherchons un.e Service Delivery Manager pour superviser et optimiser la prestation de services au sein d'une ESN de renom basée à Casablanca. Dans ce rôle à temps plein, vous serez en charge de coordonner l'exécution des services conformément aux engagements établis, tout en assurant un haut niveau de satisfaction client....
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Service Delivery Manager
il y a 16 heures
Casablanca Metropolitan Area, Maroc GazelTech Temps pleinNotre client, acteur majeur dusecteur énergétique, poursuit la transformation de son organisation IT et souhaite renforcer ses équipes avec unService Delivery Manager / Scrum Masterexpérimenté.Rattaché à la DSI, tu joueras un rôle clé dans lacoordination des équipes systèmes et infrastructures, lagarantie du delivery, et lamise en place de...
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Operation Coordinator, Delivery
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc Tesla Temps pleinWhat to ExpectAs Delivery Operations Coordinator you will be responsible for the coordination of all deliveries within the assigned country and to meet or exceed targets. You will be responsible for ensuring smooth execution of deliveries that adhere to defined performance indicators, including and not exclusive to dwell, yield, costs per delivery, customer...
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Service Delivery Officer
il y a 4 jours
Casablanca Metropolitan Area, Maroc WIRKY Group Temps pleinWe are hiring : Service Delivery Officer (WEB)Nous recherchons un Service Delivery Officer (WEB) pour intervenir sur des solutions digitales (Espace Client, App, parcours KYC) et garantir la qualité de service. Missions principales :-Support applicatif niveau 2 (WEB & digital)-Gestion et coordination des incidents, y compris majeurs-Suivi de la qualité de...
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Service Delivery Manager H/F
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc ilem Group Temps pleinAvec plus de 200 collaborateurs, le Groupe ilem est une importante SSII en Suisse Romande.ilem est spécialisée dans la gestion, la réalisation et l'optimisation des systèmes d'information des entreprises, garantit des prestations de qualité, apporte une expertise technologique, conçoit et développe des solutions innovantes implémentées en Suisse, en...
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Service Delivery Manager H/F
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc ilem Group Temps pleinAvec plus de 200 collaborateurs, le Groupe ilem est une importante SSII en Suisse Romande.ilem est spécialisée dans la gestion, la réalisation et l'optimisation des systèmes d'information des entreprises, garantit des prestations de qualité, apporte une expertise technologique, conçoit et développe des solutions innovantes implémentées en Suisse, en...
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Service Delivery Manager H/F
il y a 5 jours
Bd El Qods, Casablanca, Morocco ilem Group Temps pleinAvec plus de 200 collaborateurs, le Groupe ilem est une importante SSII en Suisse Romande.ilem est spécialisée dans la gestion, la réalisation et l'optimisation des systèmes d'information des entreprises, garantit des prestations de qualité, apporte une expertise technologique, conçoit et développe des solutions innovantes implémentées en Suisse, en...
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Delivery Manager Mainframe
il y a 16 heures
Casablanca, Grand Casablanca, , Morocco Axone Sys Temps pleinMissions : Nous recherchons un Delivery Manager Mainframe ayant une forte expérience en direction de projets stratégiques dans des environnements complexes et multinationaux. Le candidat doit avoir une expertise solide en gestion de portefeuilles de projets, développement commercial et management d'équipes. Le Delivery Manager Mainframe sera chargé...
Relocate to Malta Service Delivery Manager
il y a 3 semaines
Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team. Job Type: Full Time Work Place: Onsite Location: Malta, Europe (Relocate to Malta) Relocation: VISA & Relocation Package Included Requirements Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environmentGood communication skills and an excellent command of English languageStrong customer focus with the ability to operate at all contact levels including senior manager/director levelDemonstrable problem-solving skillsStrong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issuesOrganised and delivery focused, strong planning skills and process drivenSuperior time-management skills along with strong sense of urgencyPeople orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levelsAble to work independently with minimal directionITIL certified Responsibilities Provide end to end ownership of customer service contractsBuilding relationships with customers to ensure renewals year on year of managed service contractsFinancial Responsibilities for the commercial elements of the customer service contractsWork across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always deliveredCoordinate effort and liaise between onshore, nearshore and offshore teamsEnsure that an excellent service is being consistently delivered, and end customers always receive the contracted servicesEnsure effective management and process controls are in place, and escalation is effective where necessaryAct as a point of contact and escalation for contracted end customersTrack performance of services and prepare reporting on SLAs & KPIsProduce regular management reports for customers and attend review meetingsProvide analysis, feedback and actions based on trends, root cause analysis and other reportsManage service improvement plans, inclusive of formalised creation and ownership with end customersWorking as a team to make sure continual improvement of our serviceThe Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times Microsoft Business Solutions Overview Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities. This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you. #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future. Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.
