Senior Major Incident Consultant with French

il y a 2 semaines

Casablanca Metropolitan Area, Maroc Cyclad France Temps plein

**This position is located in Poland and is only available to candidates willing to relocate**

At Cyclad, we collaborate with top international IT companies to enhance their capabilities in delivering outstanding, cutting-edge technologies that shape the future world. For our customer, a leader in consulting, technology services, and digital transformation, we are seeking a 
Senior Major Incident Consultant
 with French to join our international team and support critical business applications.

Project information:

  • Location: 
    Katowice, Poland (hybrid model of work)
  • Type of employment: 
    Employment contract
  • Project language: 
    French and English
  • Contract type: 
    Permanent

Your tasks:

  • Management and delivery of Major Incident Management
  • Coordination, planning, escalation, communication and resourcing during Major Incidents
  • Production and maintenance of the Major Incident communication
  • Monitor and escalate status as needed for Priority 1 and 2 outage tickets
  • Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
  • Ensure timely provision of agreed regular reports and documents
  • Participation in Major Incident reviews

Requirements:

  • Ability to rapidly assimilate and process complex information streams and adapt according to rapidlychanging circumstances
  • Ability to influence the tasks needed to resolve high-priority incidents
  • Knowledge and utilization of ITSM, SNOW, and other Capgemini tools used to
  • Detailed ITIL awareness and ITIL Certification would be an advantage
  • Excellent English and French communication skills, both written and verbal
  • Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
  • Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data
  • Ability to manage and collaborate with virtual teams
  • Knowledge of Problem Management, Incident Management, and Change Management

We offer:

  • Relocation Package
  • Employment contract with a competitive salary
  • Private medical care
  • Life insurance
  • Multisport card
  • Access to a helpline with the possibility to chat with therapists
  • Access to learning platforms

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