Sales Operations Team Leader

il y a 1 jour

Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein
Position:Sales Operations Team LeaderJob Description:

The Sales Operations Associate Manager, in the specific position of Customer Experience Team Manager, acts as the strategic backbone of the sales operations organization, bridging the gap between executive strategy and daily execution. In this role, you lead a team of sales operations specialists (Customer Experience Team) to ensure that they have the tools, data, and streamlined processes needed to process orders, manage backlog and efficiently communicate with customers and all internal AIS Teams. This role involves team leadership, cross-functional collaboration, and process improvement.

Key Responsibilities:

  • Team Leadership: Manage, mentor, and coach a team of sales operations specialists (Customer Experience Team), allocate and supervise their daily activities.

Sets priorities for the team to ensure task completion; coordinates work activities with other managers.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

  • Process Oversight: Have in-depth understanding of Quote to Order and Order to Invoice processes to be able to support the team and solve any challenges.

Manage sales order processing including monitoring the system to ensure accurate receipt and booking of sales orders, tracking sales shipment, delivery, billing and backlog activities. Respond to inquiries regarding status of orders and resolve customer order difficulties.

May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

  • Data Analysis: Track KPIs, generate reports, and recommend improvements.
  • Process Optimization: Identify and implement workflow enhancements to increase efficiency and customer satisfaction.
  • Compliance & Collaboration: Ensure adherence to policies and regulations while working with sales, supply chain, integration center and other AIS teams and leaders.

Resolve escalated operational related issues.

Qualifications:

  • Bachelor's degree, preferably in business administration, international management, communication or a related field.
  • 3-5 years of experience in sales operations.

Key Competences:

  • Customer-focused mindset with strong interpersonal and negotiation skills.
  • Analytical and detail-oriented approach to problem-solving.
  • Ability to manage multiple priorities in a dynamic environment.
  • Strong leadership, communication, and analytical skills.
  • Strong emotional intelligence to manage team dynamics and conflict.
  • High level of English language both in written and oral communication.
  • Familiarity with ERP systems and data analysis tools (Oracle, SAP, Salesforce, Power BI, Excel).
What's In It for You
  • A full-time permanent role within a globally recognized IT leader.

  • The chance to work on strategic, high-impact programs.

  • A dynamic international environment, collaborating with teams across EMEA and North America.

  • Opportunities for career growth and professional development in cloud and project management.

  • A culture that values innovation, collaboration, and continuous improvement.

  • Full Permanent contract,

  • Social advantages: CNSS, CIMR, Health insurance.

#LI-HL1

Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business Support

  • Sales Operations Team Leader

    il y a 1 jour

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    Position:Sales Operations Team LeaderJob Description:Arrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today's dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North America....

  • Sales Team Lead

    il y a 1 jour

    Casablanca, Casablanca-Settat, Maroc BBTM Temps plein

    Sales Team Lead (B2B) | Agroalimentaire (Casablanca/Mohammedia)Une entreprise marocaine en forte croissance dans l'agroalimentaire, recrute un(e) Sales Team Lead B2B pour structurer et accélérer la distribution au Maroc.Ta mission (résultats, pas bla-bla)Tu prends un marché réel, des produits réels, et tu transformes ça en :Nouveaux points de vente...

  • Sales Operations Associate

    il y a 5 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionSales Operations AssociateJob DescriptionJob Description:Join our dynamicCustomer Operationsteam atArrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth,ARROW Moroccois...

  • Account Manager Team Lead

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Plutus21 Temps plein

    Position Summary: We are seeking an experienced and hands-on Manager to lead our expanding SME Account Management team in Casablanca. This is a player–coach role that combines leadership of a growing team of four Account Managers with personal ownership of a portfolio of SME customers.The SME team manages a very high volume of renewals, with a mandate to...

  • Account Manager Team Lead

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Plutus21 Partners Temps plein

    Position Summary:We are seeking an experienced and hands-on Manager to lead our expanding SME Account Management team in Casablanca. This is aplayer–coachrole that combines leadership of a growing team of four Account Managers with personal ownership of a portfolio of SME customers.The SME team manages avery high volume of renewals, with a mandate to...

  • Account Manager Team Lead

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Plutus21 Temps plein

    Position Summary:We are seeking an experienced and hands-on Manager to lead our expanding SME Account Management team in Casablanca. This is a player–coach role that combines leadership of a growing team of four Account Managers with personal ownership of a portfolio of SME customers.The SME team manages a very high volume of renewals, with a mandate to...

  • Sales Operations Associate Manager

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionSales Operations Associate ManagerJob DescriptionArrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today's dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North...

  • Customer Experience Team Lead

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Deliverect Temps plein

    At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where...

  • Customer Experience Team Lead

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Deliverect Temps plein

    At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where...

  • Customer Experience Team Lead

    il y a 5 jours

    Casablanca, Casablanca-Settat, Maroc Deliverect Temps plein

    At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where...