Sales Operations Associate Manager

il y a 2 jours

Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

Position
Sales Operations Associate Manager

Job Description
Arrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today's dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North America. Our mission is to empower organizations with the tools, programs, and expertise they need to succeed in the cloud-first world.

Position Overview
The Sales Operations Associate Manager, in the specific position of RMA Associate Manager oversees the complete RMA process, ensuring efficient returns management, customer satisfaction, and compliance with company policies. This role involves team leadership, cross-functional collaboration, and process improvement.

Key Responsibilities

  • Team Leadership: Guide and mentor the RMA team to achieve high performance and maintain standards.
  • RMA Oversight: Manage the entire RMA lifecycle, from Customer to Supplier and back, including returns, inspections, repairs, replacements, and refunds.
  • Customer & Supplier Relations: Address escalated RMA issues and supplier quality concerns, ensuring prompt resolutions.
  • Data Analysis: Track trends, generate reports, and recommend improvements to reduce return rates and enhance product quality.
  • Compliance & Collaboration: Ensure adherence to policies and regulations while working with quality assurance, logistics, supply chain, sales, integration center to resolve recurring issues.
  • Process Optimization: Identify and implement workflow enhancements to improve efficiency and customer satisfaction.

Qualifications

  • Bachelor's degree in business, supply chain management, or a related field.
  • 3-5 years of experience in RMA management or a similar role.
  • Strong leadership, communication, and analytical skills.
  • Proficiency in ERP systems and data analysis tools.
  • High level of English language both in written and oral communication Knowledge of industry regulations and quality standards.
  • Key Competencies:
    1. Customer-focused mindset with strong interpersonal and negotiation skills.
    1. Analytical and detail-oriented approach to problem-solving.
    1. Ability to manage multiple priorities in a dynamic environment.

What's In It For You

  • A full-time permanent role within a globally recognized IT leader.
  • The chance to work on strategic, high-impact programs.
  • A dynamic international environment, collaborating with teams across EMEA and North America.
  • Opportunities for career growth and professional development in cloud and project management.
  • A culture that values innovation, collaboration, and continuous improvement.
  • Full Permanent contract,
  • Social advantages: CNSS, CIMR, Health insurance.

Location:
MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type
Full time

Job Category
Business Support

  • Sales Operations Associate

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionSales Operations AssociateJob DescriptionJob Description:Join our dynamicCustomer Operationsteam atArrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth,ARROW Moroccois...

  • Inside Sales Associate

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionInside Sales Associate (German speaker)Job DescriptionAbout US:Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of...

  • Sales Operations Team Leader

    il y a 10 heures

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    Position:Sales Operations Team LeaderJob Description:The Sales Operations Associate Manager, in the specific position of Customer Experience Team Manager, acts as the strategic backbone of the sales operations organization, bridging the gap between executive strategy and daily execution. In this role, you lead a team of sales operations specialists (Customer...

  • Asset Associate

    il y a 6 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionAsset AssociateJob DescriptionAbout US:Join our dynamicAsset Associate teamat Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW Morocco is strengthening its teams and...

  • Sales Operations Team Leader

    il y a 10 heures

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    Position:Sales Operations Team LeaderJob Description:Arrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today's dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North America....

  • Customer Support Associate

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionCustomer Support AssociateJob DescriptionAbout US:Join our dynamicCustomer Operationsteam atArrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth,ARROW Moroccois strengthening its...

  • Job Title: Sales Associate – Female

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc JOBSGLOBAL Temps plein

    Job Title: Sales Associate – Female (Arabic Speaker)Brand: Birkenstock FootwearCompany: Apparel GroupLocation: UAEInterview Type: OnlineSalary Range: AED 3,500 – AED 4,500Job DescriptionApparel Group is hiring Female Sales Associates (Arabic Speakers) for its Birkenstock Footwear brand in the UAE. We are looking for enthusiastic, customer-focused...

  • Inside Sales Associate

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionInside Sales Associate (English & french speaker)Job DescriptionAbout US:Arrow Enterprise Computing Solutions,a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with...

  • Event Operations Manager

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Supertech Group Temps plein

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for , is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility,...

  • Area Sales Manager

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Teccodd Temps plein

    A leading provider of high-quality HVAC and industrial insulation materials, serving construction, industrial, and commercial sectors across Africa. We focus on innovative solutions, customer satisfaction, and sustainable growth.Role Summary:We are seeking a highly motivated and experienced Area Sales Manager based in Morocco to drive sales and expand our...