Tour Staff Coordinator, Middle East

About Us

G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About the role

The Tour Staff Coordinator, Middle East & North Africa, is responsible for assisting with the management of all tour staff and  relevant processes involved in their successful tour operation from start to finish. This includes management of all tour staff administration and all aspects of their performance management. The Tour Staff Coordinator will act as a role model and mentor to the tour leaders they work with. 

This is a hybrid role based out of Morocco where a set number of days is required in the Marrakech office as set by the region.

What you'll be doing:

• Assist in managing and performing all tour staff administrative tasks as required, this includes but is not  limited to payroll, accounts process, rostering and schedules, implementation of incentive programs and  local awards programs, and assisting with managing correspondence from tour staff.   

• Maintaining tour staff records including contracts, benefits, profile updates and up to date first aid  qualifications and updating route guides, trip and welcome notes, and applications for criminal record checks

• Support the tour staff management team with the implementation of tour staff incentive programs, local awards  programs and monitor and regularly contribute to the tour staff forum discussions, engagement,  recruiting and training tour staff and promoting growth in the region.  

• Read the tour staff comments section on passenger evaluations and make suggestions and provide input.

• Ensure timely submission of all aspects of tours in Polaris, checking and supervising money request  dailies, cash flow, post trip emails and general trip expenses. 

• Working with tour staff to ensure they take responsibility for their own trip's expenses and documents. 

• Responsible for compiling pre-trip documents for the tour staff and assisting the tour staff management team in pre and  post-trip report and debrief of tour staff. 

• Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and  assist with critical incident management as requested by the tour staff management team.

• Contribute to special projects, such as gathering and organizing photos for internal and external use;  developing manuals and other tour staff resources.  

• Any other tasks as requested by the tour staff management team.

• Assist tour staff in getting all necessary information for trips.  

• Provide tour staff practical field support when needed or requested by the tour staff manager.

• Weekend work as required by role (will be made up with time in lieu), and taking the emergency phone on a rotational basis.

• Ordering, distribution, and admin surrounding Incendia Cards and SWAG. 

• Assisting with the financial debriefings of tour staff post tour.

Skills & Experience

• Previous travel experience and a passion for the region/industry and people 

• Highly developed communication skills (verbal and written) with strong administration and  organisational skills

• Ability to manage a crisis and take responsibility for the safety of others. 

• Customer service oriented with solid teamwork abilities. 

• Ability to navigate and use a variety of computer systems confidently with speed and efficiency.

• Ability to recognise the demands of deadlines and schedules in work. 

• Demonstrated ability to focus on day-to-day operations whilst achieving operational excellence. Able to understand the needs of both the tour staff and G Adventures as a business 

• Enjoy being a part of a positive dynamic team.

• Please note, this position requires you in office 3 days a week.

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.