Operations Coordinator, Morocco

About Us

G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About the role

Reporting to the Morocco Operations Supervisor, the Operations Coordinator is responsible for pre, during, and post coordination of the tour from communicating with suppliers, to managing invoices, to handling on tour issues, and post tour issues.

This is a hybrid role based out of Marrakech where a set number of days is required in office by the region.

Responsibilities

• Communicate all significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip.

• Monitor department email accounts as requested, actioning emails according to priority.

• Identify problems in the operations process and resolve them in a quickly and timely manner.

• Accurate validation of trip budgets.

• Actioning questions from GCO's (Inside Sales department) concerning trips.

• Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover.

• Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.

• Carry the Operations Emergency Phone on a rotational basis

• Evaluate current operational performance and provide a strategic plan for improvements.

• Assist the Morocco Operations Supervisor in day-to-day coordination, and management of business operational activities.

• Liaise with our supplier, build and maintain an efficient and strong work relationship

What you'll need

• At least 1 year in the Tourism industry 

• Superior attention to detail and accuracy

• Exceptional English written and oral communication

• Advanced organisational, time management and problem solving skills

• Intermediate knowledge of Excel and general computer skills

• Solid knowledge of the Travel industry and geography of the region

• An understanding and commitment to customer service

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.