Customer Quality Engineer
il y a 9 heures
Skillcheck :
- BAC +5/ Engineer Diploma.
- Minimum 1 year of experience in the Automotive industry.
- Customer oriented abilities & Data analysis spirt.
- Strong autonomy, excellent time management, and effective leadership skills.
- A good knowledge of quality norms & standards (IATF16949, VDA, Quality core tools, CSR,…).
- Knowledge of SAP & Customer portals.
- Good knowledge of Quality tools (Problem solving methodology, 8D, 5Why's…).
- Good communication and negotiation skills.
- Perfect command of spoken and written English.
ChallengeCheck:
- Responsible for the complaints and escalations handling process
- Coordinate the analysis of complaints with the different departments to process and resolve them in an efficient way.
- Constantly inform members of the administration and production teams of complaints received.
- Gather all relevant information to resolve and settle customer complaints in a timely manner.
- Monitoring the implementation and effectiveness of corrective and preventive actions related to customer complaints.
- Sorting activity Management.
- Knowledge of quality norms and standards (IATF16949, VDA, Quality core tools, CSR,…)
- Knowledge of SAP, customer portals…
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