Customer Quality Engineer

il y a 9 heures

Rabat, Rabat-Salé-Kénitra, Maroc Hirschmann Automotive Temps plein 30 000  - 40 000  par an

Skillcheck :

  • BAC +5/ Engineer Diploma.
  • Minimum 1 year of experience in the Automotive industry.
  • Customer oriented abilities & Data analysis spirt.
  • Strong autonomy, excellent time management, and effective leadership skills.
  • A good knowledge of quality norms & standards (IATF16949, VDA, Quality core tools, CSR,…).
  • Knowledge of SAP & Customer portals.
  • Good knowledge of Quality tools (Problem solving methodology, 8D, 5Why's…).
  • Good communication and negotiation skills.
  • Perfect command of spoken and written English.

ChallengeCheck:

  • Responsible for the complaints and escalations handling process
  • Coordinate the analysis of complaints with the different departments to process and resolve them in an efficient way.
  • Constantly inform members of the administration and production teams of complaints received.
  • Gather all relevant information to resolve and settle customer complaints in a timely manner.
  • Monitoring the implementation and effectiveness of corrective and preventive actions related to customer complaints.
  • Sorting activity Management.
  • Knowledge of quality norms and standards (IATF16949, VDA, Quality core tools, CSR,…)
  • Knowledge of SAP, customer portals…

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