Business Analyst
il y a 1 semaine
Requirements:
● Bachelor's degree in Business Administration, Information Systems, or a related field
● 3+ years of experience in business analysis, preferably in a technology-driven environment
● Excellent communication skills, both verbal and written, with the ability to present complex ideas to diverse audiences
● Strong analytical and problem-solving skills
● Proven ability with prompt engineering and generative AI tools and chatbots
● Ability to quickly learn and adapt to new technologies and methodologies
● Experience in project management and stakeholder engagement
● Strong interpersonal skills with a talent for building relationships across various levels of an organization
Preferred Qualifications:
● Experience working in or with contact centers
● Understanding of key contact center metrics and operations management principles
● Advanced skills in prompt engineering, including concepts such as zero-shot, few-shot, chain-of-thoughts,
and others.
● Previous experience as a product evangelist or in a similar role promoting technology solutions
● Certification in business analysis (e.g., CBAP, PMI-PBA) or relevant project management certifications
● Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
● Experience with agile methodologies
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