QA Specialist

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc Grupo Noa International Temps plein 1 500  - 3 000  par an
Position:

Company:

Contract Details:

Job Overview:

Key Responsibilities:
  • Monitor and evaluate customer service interactions, including phone calls, emails, and live chats, to ensure quality standards are met
  • Identify areas for improvement and provide feedback and coaching to customer service representatives
  • Develop and maintain quality assurance processes and procedures
  • Collaborate with team leaders to develop training materials and conduct training sessions as needed
  • Analyze data and prepare reports on customer service performance and trends
  • Communicate with clients to address any quality concerns and provide solutions
  • Stay up-to-date with industry best practices and make recommendations for process improvements

Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field
  • Minimum of 1 year of experience in a customer service quality assurance role
  • Excellent verbal and written communication skills in English
  • Strong analytical and problem-solving skills
  • Proficient in Microsoft Office and experience with customer service software
  • Ability to work independently and in a team environment
  • Strong attention to detail and ability to multitask
  • Experience in training and coaching is a plus

Technical Requirements:
  • Minimum 8GB RAM
  • Minimum 6th gen processor (i3 8GB RAM) (i5 8GB RAM) (i7 8GB RAM) / Ryzen 3000 series or newer
  • 10MB Download and 5MB Upload Speed
  • Must have USB Headsets
  • Must have a LAN Cable connection

Schedule:

QA Specilist

Apply here:
  • IMPORTANT NOTICE ******** The initial video presentation must be recorded from the location and using the equipment you intend to work with. If you pass this stage, our IT department will conduct a PC check. All interviews and presentations are conducted via video call, so business attire is mandatory.

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