Learning Community Experience Specialist

Are you passionate about empowering learners to thrive through strong community experiences and measurable support systems? Are you driven by data and energized by seeing your strategies directly improve outcomes?

We're looking for a Learning & Community Experience (LCE) Specialist with a minimum of 5 years of relevant experience in learner support, community leadership, or educational program management. This role is key to driving learner retention and graduation - not through guesswork, but through a robust, data-informed strategy, dynamic team leadership, and a deep understanding of what learners need to succeed.

If you're excited by the challenge of building vibrant learner communities, turning data into action, and leading a team with vision and clarity, we'd love to meet you.

ABOUT ALX AFRICA

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

 Visit our website to learn more about our digital revolution.

ABOUT THE ROLE

ALX Morocco is seeking an LCE Specialist to lead the Learning & Community Experience strategy across hubs. The ideal candidate is a data-driven people leader with strong ownership, creativity, and the ability to translate big goals into daily team execution.

You will define and implement a strategy to boost learner engagement and retention, build and guide a team of community coordinators, and create learning environments that motivate, inspire, and lead to graduation.

RESPONSIBILITIES

Retention & Graduation Strategy

• Analyze program performance, learner behavior, and cohort health to identify drop-off points and engagement trends.
• Build and implement data-driven plans to improve learner retention and graduation across all programs.
• Monitor metrics such as attendance, learner satisfaction, NPS, and performance to inform your strategy.
• Build quarterly and annual plans for retention initiatives in alignment with ALX Morocco's goals.

Community Experience & Engagement

• Create a thriving learner ecosystem with events, learner-led clubs, rituals, and celebrations that build a sense of belonging.
• Design scalable learner journeys that guide students from onboarding to graduation with clarity and motivation.
• Develop and roll out peer-learning programs and leadership opportunities within the community.
• Drive hub activation by ensuring physical spaces are optimized for engagement and value-creation.

Team Leadership & Coaching

• Lead and grow the LCE Coordinator team across hubs, ensuring high ownership and a learner-first culture.
• Provide strategic direction while coaching team members to deliver results autonomously.
• Set clear KPIs, conduct regular check-ins, and foster a collaborative team environment.
  Align your team's execution with national and regional program priorities.

Feedback & Data Integration

• Build scalable feedback loops with learners (e.g. surveys, interviews, UX research).
• Use platforms like Excel, Google Sheets, Notion, or BI tools to track key metrics and evaluate impact.
• Translate data into actionable initiatives and regularly share insights with cross-functional teams.
• Contribute to platform improvements by surfacing learner pain points and trends.

Cross-functional Collaboration

• Partner with marketing to align campaigns with key learner touchpoints.
• Work with program and operations teams to ensure seamless delivery of learner experiences.
• Represent learner voice in national planning, ensuring community remains at the heart of every strategy.

REQUIREMENTS

Essential

• Minimum 5 years of professional experience in learner experience, educational programs, community management, or a similar role with proven outcomes.
• Demonstrated ability to drive retention and engagement through programmatic and community-based approaches.
• Strong data literacy: confident with spreadsheets, dashboards, and data visualization to inform decision-making.
• Experience managing and developing teams with a track record of building culture and achieving targets.
• Deep understanding of learner behavior, community dynamics, and youth motivation.
• Excellent verbal and written communication skills in both French and English.
• Strong organizational and project management skills; ability to manage multiple workstreams simultaneously.
• Knowledge of the education or edtech ecosystem is a strong advantage.

Person Attributes

We believe the right mindset is just as important as the right skills. We look for team members who embody our values:

• Courage: Willing to challenge norms and drive bold ideas forward.
• Humility: Open to feedback, always learning, and focused on serving others.
• Adventure: Motivated by ambitious goals and inspired by the unknown.
• Initiative: Takes ownership, moves fast, and finds solutions independently.
• Resilience: Recovers from setbacks, adapts quickly, and never gives up.

Given the hybrid nature of the role, the selected candidate must demonstrate both autonomy and collaboration skills. They will be expected to operate independently within a distributed, virtual team while being physically present at our City Hubs (e.g., Casablanca, Rabat) and available for in-person meetings with partners or events whenever required.

Success in this role requires strong self-management, consistent communication using digital collaboration tools (e.g., Slack, Zoom, etc.), and the ability to drive progress in fast-paced, mission-driven environments.

At ALX, we also foster continuous learning, team members are encouraged to invest in their personal development and pursue certifications that align with their growth journey.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to 

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