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il y a 1 semaine
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Helpdesk Senior Associate
il y a 3 semaines
Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Identify issues, investigate root causes and recommend solutions to reported problems Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. University education, preferably technical degree or Microsoft certifications; Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications; Experience of providing remote IT support; Excellent communication and customer service skills. Fluency French and Portuguese with English. Flexibility to work shifts.
