Guest relation manager

il y a 7 heures


Casablanca, Casablanca-Settat, Maroc Go RH Maroc Temps plein

GO RH MAROC

Casablanca

CDI

Sur site

il y a 1 heure(s)

Hôtel 5* à Marrakech recherche un.e guest relation manager.

Dans ce rôle à temps plein, vous serez responsable de veiller à la satisfaction des clients et à l'excellence de leur expérience. Vous gérerez les interactions avec les clients, répondrez à leurs demandes, et vous vous assurerez de résoudre leurs préoccupations de manière proactive. Vous jouerez un rôle clé dans le développement des relations positives et dans la mise en place d'initiatives pour améliorer les services.

Qualifications

  • Compétences en relations clients : Expérience en gestion des relations avec les clients et capacité à établir et maintenir des relations solides.
  • Compétences en communication : Compétence démontrée dans la communication écrite et orale, ainsi que dans la médiation et le traitement des retours clients.
  • Compétences en satisfaction et service client : Expérience dans l'amélioration de la satisfaction des clients et la fourniture de services d'exception.
  • Compétences en formation : Expertise dans la formation et le développement d'équipes pour garantir des standards de haute qualité dans les services clients.
  • Bonne compréhension des outils informatiques et des systèmes de gestion de la relation client (CRM) ainsi que de la maîtrise des langues (Français et Anglais).
  • Expérience dans des hôtels de luxe à l'international ou et national.

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