Customer Success Coordinator

il y a 2 jours

Casablanca, Casablanca-Settat, Maroc AULODE TECHNOLOGY Temps plein 200 000  - 250 000  par an

Voici les informations du
STAGE PRÉ-EMBAUCHE
:

Lieu : Casablanca

Télétravail : Possible à certaines périodes définies

Prise en charge des frais de transport et d'alimentation pendant toute la durée du stage

Horaires :

  • Lundi à Vendredi : 9h – 17h

  • Samedi matin : 1 semaine sur 2

  • Astreinte ou présence en cas de besoin

À propos du poste

Nous cherchons un(e) Stagiaire Assistant(e) Customer Success & Qualité organisé(e), rigoureux(se) et proactif(ve) pour accompagner nos projets, assurer le suivi client et garantir la qualité opérationnelle.

Missions principales

  • Suivre les demandes clients (emails, WhatsApp, outils CRM)

  • Organiser et documenter les dossiers clients

  • Rédiger comptes-rendus, PV de réunion, synthèses claires

  • Tester les fonctionnalités livrées avant présentation client

  • Collecter des données et contribuer aux reportings

  • Participer à l'amélioration des processus de service

  • Aider à la rédaction de documents internes et fonctionnels

  • Assurer un bon suivi relationnel avec les clients

Langues requises

  • Français : courant à l'écrit comme à l'oral
  • Anglais : niveau professionnel (lecture et communication)
  • Arabe : courant (oral et écrit)
  • Toute autre langue est un plus apprécié

Ce que nous offrons après validation du stage

  • Évolution vers un rôle de gestion de projet
  • Primes de performance & implication
  • CNSS + Mutuelle
  • Télétravail ponctuel
  • Participation active aux décisions opérationnelles

Pourquoi nous rejoindre ?

  • Rôle clé dans la relation client et la qualité des livrables
  • Expérience transverse avec des équipes tech, design et produit
  • Possibilité d'évoluer
  • Équipe dynamique, environnement structuré, projets concrets

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