Product Business Partner

ROLE PURPOSE

Relationship Management

• Ensures a close relationship management with Product teams and Entities, focused on Product specificities and serves as a key contact for GO product teams
• Regularly collects customer requirements and feedbacks to ensure improvement and contribute to product road map
• Collaborate with the product development teams to bring business requirements of the Entities
• In synchronization with the Account Manager, manage and follow up product related escalations by the local Entities in collaboration with the Product and Service Delivery and Service Management teams (not by-passing the MIM process)
• Provide advisory & Consulting (Contribution/Help on program/project/issues). The PBP also needs to capture knowledge from the Products, Program, Projects to be able to play this role

Product lifecycle contribution – local context

• From a product perspective, understand the GO & Entity Tech, Data and Security Program strategy & Product Family roadmaps and how this translates into local context
• Having more local context (being technical and functional) of the Entity, the PBP is contributing to identify interdependencies within GO programs, GO / Business projects, and Product Families and feed into the Product lifecycle process
• In collaboration with Product teams and Account Managers, promote GO Products in the Entities and support the Product adoption, de-commissioning and refresh where needed
• Supports GO / Entity's Product technical debt management and escalates where needed
• Help Entities to understand Product licenses coverage and licenses models (Silva, CESAME....)
• Support and explain non-functional aspects such as contractual management, target operating models, service levels and compliance requirements (with the support of the Account Manager when required)

Volume and Price item activities

• Support the Account Manager in the Product volume alignment processes (including licenses when relevant)
• The PBP works with the Product teams to undertake a volume trend analysis and ensure a sanity check of the data and clarify accordingly
• Supports Product Team(s), Finance and Account Manager with the explanation of products price items (Volume, licenses)

LEADERSHIP CAPABILITIES

Business and functional skills

• Strong knowledge of specific Product family GO strategy, Tech and Data roadmap, objectives, organization and policies Internal
• Deep understanding of the AXA GO Product catalogue, focused on a specific Product family
• Where relevant, a good understanding of insurance business needs/challenges of the Opco in the short and long term
• Client focused and service minded with strong business & commercial thinking
• Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules
• Understanding of the Product pricing model
• Strong understanding of GO Operations activities project / program delivery

Interpersonal skills

• Excellent communication skills, with the ability to build trustful relationships at all levels
• Excellent listening and strong communication and presentation skills, an ability to communicate complex technical subjects (IT and business) clearly and meaningfully in a way that facilitates understanding
• Very strong collaboration skills
• Capacity to speak up assertively and put good and bad messages on the table in the interest of the Group operations local legal entity, Group Operations or AXA Group / Entity
• Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them
• High motivation and ability to work under pressure and autonomously
• Excellent English communication level

Leadership skills

• Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency
• Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude
• High level of personal accountability and strong commitment

Strategic Vision

• Effectively communicates the GO vision & goals regarding Product families

EDUCATION & EXPERIENCE

• Strong IT background
• Experience of working in a complex global Organization
• Good understanding of Group Operations Governance
• Good understanding of GO financial, project and product processes