Service Desk Analyst
il y a 4 jours
If you want to be part of the HCL adventure, we are currently expanding and looking for a Service Desk Analyst to join our dynamic team in our Global Delivery center in Morocco.
Tasks:
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets and provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
- To update work logs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self-development.
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases.
Daily Activities:
- Provide hardware/software/network problem diagnosis/resolution via telephone for end users customers
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.
Soft Skills:
- Excellent communication and conversation skills (both verbal and written)
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset
Language Requirements:
- Excellent communication skills in Frensh & English (oral and written)
-
Service Desk Analyst
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc HCLTech Temps plein 35 000 $US - 50 000 $US par anHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL...
-
Technicien Service Desk Germanophone
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc Econocom Temps plein 2 500 € - 4 000 € par anEconocom est un groupe européen de services, spécialisé depuis plus de 25 ans dans la gestion des ressources informatiques et de télécommunications des entreprises.Les prestations d'Econocomcomprennent les services d'exploitation (infogérance, maintenance et conseil), l'approvisionnement en produits et solutions IT, les services télécoms, le...
-
front desk receptionist
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc Four Seasons Hotels and Resorts Temps plein 30 000 - 50 000 par anAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
front desk receptionist
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc Four Seasons Temps plein 30 000 - 50 000 par anAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Technicien service d'assistance informatique
il y a 1 semaine
Rabat, Rabat-Salé-Kénitra, Maroc WEngage Morocco Temps plein 45 000 - 55 000 par anDescription du posteNous recherchons un.e service d'assistance informatique pour rejoindre notre équipe. Dans ce rôle à temps plein, vous serez chargé.e du support technique quotidien, de la maintenance et du dépannage des ordinateurs de bureau et des imprimantes et de matériel divers. Vos responsabilités incluront également l'assistance via notre...
-
Analyste Data
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc Ansamble Assurances Succursale Temps plein 104 000 - 130 878 par anMission principale L'Analyste Data est responsable de la collecte, du traitement et de l'analyse des données internes et externes. Il/elle fournit des indicateurs fiables et des analyses permettant d'optimiser la performance commerciale, opérationnelle et financière de l'entreprise. Responsabilités principales • Collecter, nettoyer et structurer les...
-
Security Desk Expert
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc AXONE SYS Temps plein 60 000 € - 80 000 € par anAbout the Role We are looking for a freelance Security Desk Expert to join the GO Security Oversight team within AXA Group Security. In this role, you will act as a key point of contact for GO employees, Project and Product Managers, and AXA Group Security teams. You will contribute to improving AXA GO's overall security posture by performing security...
-
MTSB Oversight Analyst
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc Black Box Solutions Temps plein 60 000 $US - 80 000 $US par anLocation: Rabat – On-site or Hybrid Start Date: ASAP Contract Type: Permanent (CDI)Join Black Box Solutions as a Level 2 MTSB Oversight Analyst and help drive compliance, reporting, and operational excellence in a structured technical environment. Ideal for detail-oriented professionals passionate about reporting and IT service processes. Your...
-
Analyste Financière
il y a 2 semaines
Rabat, Rabat-Salé-Kénitra, Maroc C4-Invest Temps plein 25 000 - 30 000 par anDescription de l'Entreprise :MyCig est une entreprise dynamique en pleine croissance, leader du marché marocain de la cigarette électronique avec un réseau de plus de 30 points de vente.Dans le cadre de notre expansion continue, nous sommes à la recherche d'un(e) Analyste Financier(e), compétent(e) et motivé(e), pour rejoindre notre équipe.Missions...
-
Data Analyst
il y a 2 heures
Rabat, Rabat-Salé-Kénitra, Maroc Fortrade Ltd. Temps plein 100 000 - 150 000 par anLocation:Rabat, MoroccoType:Full-Time | On-SiteLanguage:Fluent English RequiredEnvironment:Multicultural | Fast-paced | International****************************************************************************************About the CompanyFounded in 2013 and headquartered in the UK, our business partner is a rapidly growing provider ofonline trading...
