Team leader Germanophone

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc Allianz Services Maroc Temps plein

We are recruiting a French-speaking team leader with experience in managing a team of insurance teleconsultants (assistance). Manage your team with a close approach to achieve the objectives of the service and the direction. Ensure the smooth running of activities and contribute to the continuous improvement of its organization. Responsibilities: Coordinate the team's activities. Ensure the quality of service provided and compliance with work procedures. Monitor and analyze service or structure activity data and propose areas for improvement. Monitor and organize the development of the skills of your team members (continuous training, annual reviews, etc.). Master the technical skills of your field of activity. Identify risks related to your process/activities, control them, and ensure their proper application and efficiency. Conduct statistical and prospective studies in your area of expertise. Contribute to cross-functional projects. Be the guarantor of compliance with quality processes and sub-processes according to ISO standards. Participate in and enforce actions decided by the Internal Control Committee.

Profil Recherché

Adaptability/Agility:

Work comfortably with different types of interlocutors and in new, diverse, changing, and/or complex situations.

Face uncertainties and changes proactively (positively and demonstratively) and be willing to modify habits.

Pedagogy/Knowledge Transfer: Share and disseminate skills through an information-teaching approach on theoretical and practical content, aiming for the operationalization of the knowledge transmitted.

Cross-functional Work: Identify and implement relevant synergies between entities, professions, and specialties within an organization, creating a positive atmosphere and encouraging initiative in service to others.

Negotiation and Argumentation: Argue based on key stakeholders and common objectives. Consider the obstacles, expectations, and motivations of interlocutors. Find the best consensus in a transaction.

Process Mastery: Know the rules, processes, operating modes, procedures, and methodologies specific to one's profession.

Activity Organization: Ensure the optimization of activity (call flows and associated responses) by synergizing material, technical, and human resources.

Decision Making/Managerial Courage: Make choices and perform arbitrations by evaluating the impact of decisions on the functioning of one's activity and the company. Assume responsibility for decisions and those of the company, managing delicate interpersonal situations.

Supporting Transformation: Promote transformation and adaptation to a changing environment and implement them.

Avantages sociaux et autres

Social Benefits and Other Advantages

A rewarding role in a flexible work environment

An open work atmosphere with enthusiastic colleagues

Numerous training opportunities to continue developing your knowledge and skills

A competitive salary

We are interested in your strengths and experience. This means we welcome all applications, regardless of other characteristics such as gender, ethnic origin, nationality, or any disability.

Joining Allianz Services means working in a fully international environment alongside other talented individuals who enjoy sharing their knowledge and experiences and having increased personal responsibilities. Allianz Services invests in the development of its talents and training from day one to ensure solid career development and preparation for future opportunities within the Allianz Group.

Amplitude horaire

Full-time

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