Logistics / Dist Support IV
il y a 12 heures
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Supports logistics activities and procedures to ensure timely delivery, customer satisfaction and cost saving.
Job Requirements- Creation and regular follow up of quotes in collaboration with Sales and CSSC
- Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
- Coordination of Manual Order entry with support of CSSC
- Daily review and resolution of blocks including improvement actions to avoid re-occurrence.
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence.
- Updating of Customer Profiles and Customer Master including x-references
- Follow up on open disputes or invoices with other departments like finance and Sales including credit creation with support of CSSC to ensure best possible A R results.
- Creation of returns with support of CSSC and follow up on aged open returns.
- Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance.
- Timely escalations towards planning and Customer Service Management to avoid high-cost premium freight and line stoppages
- Review of STR Performance by CSR & Customer including improvement actions
- Review of billings or bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
- Participation in daily GO Meetings and highlighting of issues and improvement ideas.
- Usage of TEOA Tools to ensure high quality standards.
- Daily review of consignment workflows and resolution.
- Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence.
- Regular follow up of drop shipment orders
- Active participation in weekly team and TEOA meetings
- Regular Meetings with Sales and Marketing for information exchange and initiation of improvement actions
- Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
- Working on Customer Service KPI´s
- Internal communication with various departments like Sales, Finance, Pricing, WH, Planning and Customer Supply Chain
- External communication with Customers, Carriers and WH
- Masters in industrial engineering and Logistics freshly graduated
- PC knowledges in SAP, MS Office, Lotus Notes
- Good skills in English language are required, further languages desirable.
- Very good customer and service orientation required.
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