CX AI Engineer

Job Spec

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field
• 5+ years of experience as a software engineer, data scientist, software architect, solutions consultant, or
• similar role in a technology-driven environment, ideally within contact center, SaaS, or AI domains.
• Hands-on experience designing technical requirements and documenting data flows for low-code or
• API-based integrations.
• Experience with Python, including frameworks such as FastAPI, Flask, or Django.
• Familiarity with the development of APIs and integrations with CRM, telephony, or case management
• systems.
• Experience with prompt engineering and optimization in generative AI or conversational AI solutions.
• Demonstrates a proactive approach to innovation and effectively overcomes resistance to change.
• Excellent communication skills, both verbal and written, with the ability to present complex ideas to
• diverse audiences.
• Strong analytical and problem-solving skills
• Ability to quickly learn and adapt to new technologies and methodologies
• Experience in project management and stakeholder engagement
• Strong interpersonal skills with a talent for building relationships across various levels of an organization.

Preferred Qualifications:

• Experience working in or with contact centers
• Understanding of key contact center metrics and operations management principles
• Advanced skills in prompt engineering, including concepts such as zero-shot, few-shot, chain-of-thoughts, and others.
• Familiarity with API integrations and technical solution design for SaaS or cloud-based platforms.
• Previous experience as a product evangelist or in a similar role promoting technology solutions.
• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
• Experience with agile methodologies