Executive Administrative Assistant

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city's ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

• Provide comprehensive administrative support to the General Manager and Hotel Manager, including calendar management, correspondence, translation, filing systems, meeting agendas, travel arrangements.
• Coordinate communication on behalf of the Executive Office, including handling calls, emails, guest feedback channels and Elite Guest/VIP program follow-up.
• Review and analyze guest satisfaction surveys and feedback, summarize recurring issues, and prepare reports and presentations for the Planning Committee and corporate visits if applicable.
• Attend selected meetings, record accurate minutes.
• Maintain confidentiality of sensitive hotel, guest, and employee information at all times.
• Manage office organization, supplies, and records to ensure smooth daily operations.
• Work harmoniously and professionally with colleagues, guests, and external partners, embodying the Four Seasons Golden Rule.
• High attention to detail, accuracy, and organizational skills; able to manage multiple priorities in a dynamic environment.
• Service-oriented with the ability to anticipate needs and provide outstanding support to internal and external stakeholders.
• High level of professionalism, integrity, and discretion in handling confidential matters.
• Flexible and resourceful, with proven ability to adapt leadership style to varied operational situations involving both guest and house needs.