Reservations Manager
il y a 11 heures
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city's ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
About the role:
Four Seasons Marrakech and Casablanca are looking for a Reservations Manager
What you will do
Supervise and coordinate the reservations team to ensure efficient and accurate handling of room bookings.
Manage reservation systems (PMS and CRS) to maintain accurate availability and rates.
Monitor daily reservations, cancellations, and no-shows; proactively adjust strategies to optimize occupancy.
Provide training, coaching, and performance evaluations for reservation agents to maintain high service standards.
Collaborate closely with revenue management, sales, and front office teams to align booking goals with overall hotel strategy.
Generate and analyze reservation reports to identify trends and opportunities for improving booking performance.
Ensure compliance with company policies, industry regulations, and data privacy standards.
What you bring
Bachelor's degree in Hospitality Management , Business Administration, or a related field preferred.
Minimum 3 years of experience in hotel reservations, with at least 1 year in a supervisory or managerial role.
Strong knowledge of reservation systems (Opera).
Excellent communication, leadership, and organizational skills.
Ability to manage a team, delegate tasks, and work effectively under pressure.
Detail-oriented with strong problem-solving abilities.
Customer-focused mindset with a passion for delivering exceptional guest experiences.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full time
-
agent de reservation
il y a 2 semaines
Marrakech, Marrakesh-Safi, Maroc Hivernag Collection Temps plein 180 000 - 250 000 par anAnnonce de recrutementPoste : Agent de RéservationPour un hôtel Partenaire , nous sommes a la recherche d'un (e) agent de réservation si vous êtes a la recherche d'un nouveau challenge cette opportunité est pour vous.Missions principales :Recevoir et traiter les demandes de réservation (téléphone, email, plateformes en ligne).Vérifier les...
-
Agent de reservation
il y a 12 heures
Marrakech, Marrakesh-Safi, Maroc VENDOM COMPANY Temps plein 120 000 - 240 000 par anEn tant qu'Agent de Réservation, vous jouez un rôle clé dans l'expérience client dès le premier contact. Vos principales responsabilités incluent :Répondre aux demandes de réservation par téléphone, e-mail ou via les plateformes de réservation en ligne.Garantir un accueil professionnel et personnalisé à distance.Optimiser le taux d'occupation de...
-
manager de riad
il y a 2 semaines
Marrakech, Marrakesh-Safi, Maroc KASBARADISE Temps plein 180 000 - 250 000 par anNous recherchons pour notre riad dans la medina de Marrakech, un(e) manager. il ou elle prendra en charge l'organisation générale du riad ( 6 chambres) , la gestion du personnel, des plannings, les check in et check out, l'accueil des clients, et s'assura de la bonne tenue et de la propreté du riad, repondra aux attentes des clients, gerera les stocks,...
-
Manager Commercial
il y a 11 heures
Marrakech, Marrakesh-Safi, Maroc SILLAGE PALACE Temps plein 96 000 - 180 000 par anLe Sillage Palace Sky & Spa est un hôtel 5 étoiles situé à Marrakech, reconnu pour son service d'excellence, son cadre unique et ses expériences exclusives. Avec 13 suites et un spa haut de gamme, l'établissement est en pleine expansion et recherche un Manager Commercial & Opérations pour renforcer sa visibilité, développer ses ventes et accompagner...
-
Riad manager
il y a 2 semaines
Marrakech, Marrakesh-Safi, Maroc Palais tara and spa Temps plein 180 000 - 250 000 par anNous recherchons un(e) responsable de riad passionné(e) et expérimenté(e) pour rejoindre notre équipe et assurer la gestion quotidienne de notre riad situé à la Medina du Marrakech.Profil recherché :Expérience confirmée dans la gestion de riads ou d'hébergements touristiques similairesExcellentes compétences en gestion du personnel et en...
-
Revenue Analyst
il y a 4 jours
Marrakech, Marrakesh-Safi, Maroc Conservatorium Hotel Temps plein 40 000 - 80 000 par anRevenue AnalystJR-03729RoomsFull timePermanentMandarin Oriental, MarrakechWe are looking for a passionate and detail-oriented Revenue Analyst to join our team at Mandarin Oriental, Marrakech.Scope of PositionThe Revenue Analyst is responsible for providing support and contingency to the Revenue Manager for both strategic and tactical initiatives related to...
-
Revenue Analyst
il y a 4 jours
Marrakech, Marrakesh-Safi, Maroc Mandarin Oriental Temps plein 40 000 - 80 000 par anWe are looking for a passionate and detail-orientedRevenue Analystto join our team at Mandarin Oriental, Marrakech.Scope of PositionTheRevenue Analystis responsible for providing support and contingency to the Revenue Manager for both strategic and tactical initiatives related to revenue maximization. The role directly contributes to hotel room revenue by...
-
Revenue Analyst
il y a 4 jours
Marrakech, Marrakesh-Safi, Maroc Mandarin Oriental Hotel Group Temps plein 40 000 - 80 000 par anWe are looking for a passionate and detail-oriented Revenue Analyst to join our team at Mandarin Oriental, Marrakech.Scope of PositionThe Revenue Analyst is responsible for providing support and contingency to the Revenue Manager for both strategic and tactical initiatives related to revenue maximization. The role directly contributes to hotel room revenue...
-
Hotel Receptionist
il y a 4 jours
Marrakech, Marrakesh-Safi, Maroc Palais Nouhass Temps plein 180 000 - 250 000 par anRejoignez l'excellence du Palais Nouhass À propos de nousNiché dans le prestigieux quartier de la Palmeraie à Marrakech, Palais Nouhass est une adresse d'exception où l'art de recevoir se conjugue avec élégance et authenticité.Avec ses 18 suites et chambres au design raffiné, ses finitions en marbre, ses portes en bois sculptées à la main et sa...
-
Maître d'hôtel
il y a 11 heures
Marrakech, Marrakesh-Safi, Maroc Multinationale Temps plein 80 000 - 120 000 par anNous recrutons pour le compte de notre client une Maître d'Hôtel (femme) Missions principales : Superviser et coordonner le travail de l'équipe de salle. Accueillir, placer et conseiller les clients durant leur expérience au restaurant. Veiller à la qualité du service et au respect des standards de l'établissement. Former, encadrer et motiver le...
