Sales Operations Associate Manager

il y a 5 jours

MACasablanca Morocco Boulevard Al Quods Arrow Electronics Temps plein
Position:Sales Operations Associate ManagerJob Description:

The Sales Operations Associate Manager, in the specific position of Customer Experience Team Manager, acts as the strategic backbone of the sales operations organization, bridging the gap between executive strategy and daily execution. In this role, you lead a team of sales operations specialists (Customer Experience Team) to ensure that they have the tools, data, and streamlined processes needed to process orders, manage backlog and efficiently communicate with customers and all internal AIS Teams. This role involves team leadership, cross-functional collaboration, and process improvement.

Key Responsibilities:

  • Team Leadership: Manage, mentor, and coach a team of sales operations specialists (Customer Experience Team), allocate and supervise their daily activities.

Sets priorities for the team to ensure task completion; coordinates work activities with other managers.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

  • Process Oversight: Have in-depth understanding of Quote to Order and Order to Invoice processes to be able to support the team and solve any challenges.

Manage sales order processing including monitoring the system to ensure accurate receipt and booking of sales orders, tracking sales shipment, delivery, billing and backlog activities. Respond to inquiries regarding status of orders and resolve customer order difficulties.

May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

  • Data Analysis: Track KPIs, generate reports, and recommend improvements.
  • Process Optimization: Identify and implement workflow enhancements to increase efficiency and customer satisfaction.
  • Compliance & Collaboration: Ensure adherence to policies and regulations while working with sales, supply chain, integration center and other AIS teams and leaders.

Resolve escalated operational related issues.

Qualifications:

  • Bachelor's degree, preferably in business administration, international management, communication or a related field.
  • 3-5 years of experience in sales operations.

Key Competences:

  • Customer-focused mindset with strong interpersonal and negotiation skills.
  • Analytical and detail-oriented approach to problem-solving.
  • Ability to manage multiple priorities in a dynamic environment.
  • Strong leadership, communication, and analytical skills.
  • Strong emotional intelligence to manage team dynamics and conflict.
  • High level of English language both in written and oral communication.
  • Familiarity with ERP systems and data analysis tools (Oracle, SAP, Salesforce, Power BI, Excel).
What's In It for You
  • A full-time permanent role within a globally recognized IT leader.

  • The chance to work on strategic, high-impact programs.

  • A dynamic international environment, collaborating with teams across EMEA and North America.

  • Opportunities for career growth and professional development in cloud and project management.

  • A culture that values innovation, collaboration, and continuous improvement.

  • Full Permanent contract,

  • Social advantages: CNSS, CIMR, Health insurance.

#LI-HL1

Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business Support

  • Sales Operations Associate Manager

    il y a 6 jours

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Sales Operations Associate ManagerJob Description:Arrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today's dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North...

  • Sales Operations Associate

    il y a 1 semaine

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Sales Operations AssociateJob Description:About US:Join our dynamic Customer Operations team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW Morocco is...

  • Sales Operations Associate

    il y a 1 semaine

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Sales Operations AssociateJob Description:Job Description:Join our dynamic Customer Operations team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW Morocco is...

  • Sales operation associate

    il y a 5 jours

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Sales operation associate ( English & French)Job Description:About US:Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with...

  • Inside Sales Associate

    il y a 1 jour

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Inside Sales Associate (German speaker)Job Description:About US:Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of...

  • Asset Associate

    il y a 1 semaine

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Asset AssociateJob Description: About US:  Join our dynamic Asset Associate team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you  As part of our company´s growth, ARROW Morocco is strengthening...

  • Inside Sales Associate

    il y a 2 semaines

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Inside Sales Associate (French Speaker)Job Description:About US:Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of...

  • Sales Operations Associate Manager

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionSales Operations Associate ManagerJob DescriptionThe Sales Operations Associate Manager, in the specific position ofCustomer Experience Team Manager,acts as the strategic backbone of the sales operations organization, bridging the gap between executive strategy and daily execution. In this role, you lead a team of sales operations specialists...

  • Asset Associate

    il y a 2 semaines

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Asset AssociateJob Description:As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of...

  • Customer Support Associate

    il y a 1 semaine

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein

    Position:Customer Support AssociateJob Description:Job Description:About US:Join our dynamic Customer Operations team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW...