Demand Management Officer

OVERVIEW OF THE ROLE

The Demand Management Officers are responsible for capturing all demand from the Entities. They help to categorise the demand and identify if a GO Product (s) is available, or a new solution is needed. They ensure relevant scoping is performed and pass the demand packages to the correct teams and they own the final proposals. The Demand Management Officer oversees the demand planning activities, ensuring resources are available, helping to manage conflicting priorities and ensuring funding is in place and approval to proceed.

The Demand Management Officer owns the overall Demand Management process, monitors demands implementation progress and communicates with stakeholders to ensure effective delivery of IT solutions.

JOB PURPOSE

Demand Intake and Scoping

• Capture the business demands and have an overview of all demand for their scope (Country / Market)
• Ensure business needs and priorities are understood to support the business strategy.
• Work closely with the Account Manager, Product Business Partners, Market Integration Expert and PM when needed to ensure pre-scoping is performed to identify if existing products are available, or if a new solution is required.
• Working closely with the Product teams and other relevant GO teams, the Demand Management Officer is accountable for the scoping and the engagement regarding demand towards the Entity. For all non-standard requests that require transversal coordination, the Demand Management Officer collects inputs from the various contributors and orchestrate the overall delivery.

Demand Planning

• Manages the Entity project Portfolio
• Requests the necessary resources to meet the demand.
• Helps with portfolio prioritisation – from an Entity perspective
• Helps address any competing, or conflicting demands.
• If the demand is significant enough to become a project, formally adds the project to the Global project portfolio.
• Intermediates with GO Project Management allocation.
• if no PM is assigned, the Demand Management Officer ensures funding is approved before proceeding with the next steps.

Delivery, Monitoring & Reporting

• Owns the Demand Management Process for the Country / Market /Entity and ensures all defined steps are followed appropriately.
• Monitors and reports on the portfolio of demand and ensure effective closure – providing required information to Market Head, Account Manager, PBP... – to be shared in relevant governance with the Entity (Project Review Board where instated)
• When informed that a Product enhancement, or feature request is added to the Product lifecycle timeline and therefore not to be delivered immediately, ensures the information is passed back to the requestor.

LEADERSHIP CAPABILITIES

Business and functional skills

• Have a very strong understanding of the Demand Management process and any supporting processes.
• Have a sound knowledge of Product families GO structure, Tech and Data roadmap, objectives, organization, and policies.
• A strong understanding of the AXA GO Product catalogue.
• Where relevant, a good understanding of insurance business needs/challenges of the Opco and technical environment, in the short and long term
• Client focused and service minded with sound business thinking.
• Strong understanding of GO Operations activities project / program delivery and have a good overview of all GO Programs and inter-dependencies.
• The ability to learn fast, stay current and have a basic technical understanding of the Products.
• Ability to understand cost of ownership and the Product pricing model

Interpersonal skills

• Strong communication and presentation skills, with an ability to communicate plans, requirements and process.
• Strong collaboration and relationship building
• Sufficient influence and persuasion skills, with a capacity to speak up assertively and put clear expectations on the table in the interest of Group Operations, local legal Entity, or AXA Group
• Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them.
• High motivation and ability to work under pressure and autonomously.
• Good English and local language skills (where necessary)

Leadership skills

• Focus on delivering simplification and efficiency.
• Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude.
• High level of personal accountability and strong commitment

Strategic Vision

Need to understand the GO vision & goals regarding Product families and understand the Entity strategic direction.

EDUCATION & EXPERIENCE

• Good IT background
• Experience of working in a global Organization
• Good understanding of Group Operations Governance
• Good understanding of GO financial, project and product processes.
• Good understanding of demand management processes