Desktop Support Technician

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc Hibrant Ltd Temps plein 40 000  - 50 000  par an

We are seeking an experienced Desktop Support Technician to provide comprehensive hardware and software support to employees and assist with onboarding new hires. This role includes troubleshooting, asset management, inventory tracking, and coordination with external vendors. The ideal candidate will have strong technical expertise, excellent customer service skills, and the ability to work in a fast-paced, dynamic environment.

Key Responsibilities

  • Install, configure, and image Windows laptops/desktops and iMacs (IMAC: installations, moves, additions, changes).
  • Provide remote and on-site troubleshooting for Windows, macOS, and mobile devices.
  • Perform printer break-fix, installation, and network printer queue management.
  • Handle asset disposal, redeployment, and reclaim processes.
  • Coordinate shipping and hardware deliveries.
  • Manage data backups, data recovery, and hardware refresh cycles.
  • Process warranty and out-of-warranty repairs/replacements.
  • Provide walk-up and executive (VIP) support.
  • Conduct audio/video setup, troubleshooting, and health checks.
  • Maintain accurate inventory records and asset tagging in the management system.
  • Collaborate with HR/IT for onboarding new hires and assigning hardware.
  • Generate weekly reports on inventory and hardware usage.
  • Liaise with vendors for hardware repairs and dispatch services.
  • Troubleshoot and resolve hardware/software application conflicts.
  • Ensure compliance with company IT standards and security policies.

Requirements

  • Experience: 3–5 years in IT desktop support or related technical role.
  • Proficiency in Windows 10 imaging, setup, and troubleshooting.
  • Knowledge of macOS systems and Microsoft Office suite.
  • Familiarity with basic networking (TCP/IP, Ethernet, Windows Networking).
  • Networked printer installation and maintenance experience.
  • Strong problem-solving, organizational, and time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to work extended or modified hours when required.
  • Experience supporting users in call center/help desk environments is preferred.

Job Type: Contract

Contract length: 12 months

Pay: 100.00DH DH per hour

Expected hours: 15 – 25 per week

  • IT Support Technician

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc AFAQY Temps plein 70 000  - 120 000  par an

    Company DescriptionAFAQY is a leading IT and IoT service provider in Saudi Arabia and the MENA region, serving a large number of reputable clients in various industries. Since its launch in 2005, AFAQY has partnered with some of the biggest names in information technology and the Internet of Things to develop innovative solutions that optimize workflows,...

  • Technical Support Senior Technician

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 104 000 $US - 130 878 $US par an

    Technical Support Senior TechnicianAt Dell Technologies, world-class service doesn't end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation,...

  • Technical Support Senior Technician

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 70 000 $US - 120 000 $US par an

    Technical Support Senior TechnicianDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge, and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.Join us as a Technical...

  • IT Desktop and Network Support Dispatch Morocco

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Brilliant Computers Temps plein 40 000 $US - 80 000 $US par an

    Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. • Ability...

  • Technical Support Senior Technician

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps plein 104 000  - 130 878  par an

    At Dell Technologies, world-class service doesn't end when customers purchase our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online, and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization,...

  • Maintenance Technician

    il y a 7 jours

    Casablanca, Casablanca-Settat, Maroc Elopak Temps plein 104 000  - 130 878  par an

    PURPOSEElopak has a fantastic opportunity for an experiencedMaintenance Technicianto join one of the most reputable and environmentally friendly companies in the packaging industry. We are looking for a skilled Maintenance Technician to become part of our dynamic team based in Casablanca. In this role, you will be responsible for ensuring the optimal...

  • Customer Service Rep

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Sirius Support Temps plein 7 000  - 8 000  par an

    Who We AreSirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions.Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come...

  • IT Technician and Asset Manager

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Sopra Steria Temps plein 20 000  - 30 000  par an

    Job DescriptionThe support technician and stock manager will be responsible for:Processing IT support requests (incidents)Processing requests for resources or services (request)Inventory managementMonitoring and management of IT equipmentProcessing of securing monthly backupsDaily monitoring of operations (Batch tasks),Onboarding/offboarding...

  • Ingénieur N3 Sénior

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Inetum Temps plein 4 500  - 6 000  par an

    - Mise à disposition d'images (Spécifique ou standard) - Services Citrix (VDI, Virtual Apps, SBC) - Service d'Endpoint management via SCCM - Service d'Endpoint management via Intune - Service de packaging/déploiement d'applications via Tanium - Service Adobe Creative Cloud - Service Prise en main à distance via TeamViewer - Les activités associées...

  • Administrateur Système

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc WELINK Morocco Temps plein 6 000  - 12 000  par an

    EntrepriseAdministrateur Système Compétences Techniques RequisesAdministration Windows serveur Infrastrucuture (AD, Azure AD, Azure AD connect, DNS, DHCP, GPO) Linux RedHat / CentOS vmWARE, Azure Support niveau 2, 3 Citrix, Window Virtual Desktop Solution de stockage (SAN, NAS, vSAN) Exchange 2016 / O365 Office M365 Sauvegarde ( Netbackuo,...