Customer Service Rep

Who We Are

Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions.

Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.

Our Culture

No more worrying about heavy traffic conditions and looking for parking spaces to start work on time

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.

We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements We Define, Measure, Analyze, Improve, Control, and Repeat.

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

• Answering calls/emails/tickets/live chats from customers in Canada and the United States of America.
• Handling and overcoming objections professionally to ensure customer satisfaction.
• Accurately entering information and responses into the system, with a keen attention to detail.

You will need to:

• Excellent professional level French and English language skills, ideally with certifications.
• A love of or interest in and knowledge of the automotive industry and cars/motorbikes specifically.
• Prior experience in customer service, sales, or technical support in a high-volume, high-quality environment.
• Ability to think quickly and respond effectively to dynamic situations.
• Agile approach to handle various challenges and scenarios during calls.
• Concise and precise communication skills to clearly articulate questions and record responses.
• Proficient typing skills for efficient data entry.
• A proactive, go-getter attitude with a commitment to achieving campaign goals.
• Flexibility to work on rotating shifts as needed.

Ideal Candidate Attributes:

• Strong interpersonal and communication skills.
• Resilience and the ability to stay motivated during repetitive tasks.
• High level of professionalism and ethical standards.
• Passion for customer support and a keen interest in cars and the automotive industry.

To Be Eligible To Apply, You Will Need

• A stable internet connection of at least 50 Mbps up and down.
• A modern laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 16GB or RAM.
• A webcam and headset.
• A quiet place to work.
• A go-getter attitude and a willingness to learn and teach.
• Energy and excellent ability to communicate with customers
• Excellent command of the French and English languages - comprehension, spoken and written.

Job Types: Full-time, Freelance contract

Pay: 7,000.00DH - 8,000.00DH per month