Leader Quality Customer
il y a 7 jours
Job Requirements:
- Engineer Diploma (in Industrial Engineering or equivalent)
- 5 years of Experience in the automotive industry.
- Perfect Skills in Core tools, Problem solving, 8D, Team spirit, team management & Leadership.
- Very good level of communication and negotiation.
- Risk based thinking skills & Quality escalation management.
- High reactivity to customer complaints and requests.
- Perfect command of spoken and written English
Principal activities:
• Responsible for customer satisfaction, maintaining good communication with customers, analyzing, and resolving complaints, defining, and monitoring implemented actions.
• Responsible for the handling of customer complaints on the system and information of the various department heads.
• Follow-up with multidisciplinary teams to process complaints in a fast and effective manner.
• Preparation and reporting of external quality indicators.
• Communication of the 8Ds complaints to customers within the deadlines defined in the Hirschmann Automotive KE/CSR standard.
• Responsible for the follow-up of the quality improvement plan.
• Responsible for defining additional controls / Quality wall / Sorting activities following customer complaints received so that non-conforming parts are not delivered to customers.
• Participate in the preparation and execution of customer/Process/System audits.
• Manage and coordinate the customer quality team, and report to the Manager any risks with customers.
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