EMA Business Transformation Analyst

Position
EMA Business Transformation Analyst (salesforce)

Job Description
Arrow Enterprise Computing Solutions
(ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.

You will join our
Business Transformation Salesforce Business Analyst
team
which is focused on
implementation and customization of the new core applications ecosystem with contains CRM based on Salesforce, ERP systems
as main brand applications within the Arrow ECS
EMEA region
.

On a daily basis you will
interact with internal and external stakeholders
from different countries
to enhance and develop our CRM implementation
.

Your role will be to
cooperate with business clients
, evaluate their needs and requests from a technical and functional point of view. Among your tasks, you will be responsible for
ensuring the quality
and
support our business community as subject matter expert.
What You Will Be Doing At ARROW

• Establish and maintain the ongoing evaluation of business processes across the EMEA region.

• Delivery of key documents for simplifying pan–EMEA decisions regarding changes in the process and functional / reporting requests. Scope of the key decisions includes:

• Key decision definition

• Benefits / risks analysis
• Various plans explanation
• Financial impact / model and statistics
• Recommendations
• Proposal of implementation plan

• Decision sign off

• Gathering functional requirements and priorities from all EMEA business partners and delivering it to IT.

• Acts as the single point of contact for the business community for business requirements.
• Responsible for managing the review and validation of functional specification documents.
• Managing user acceptance tests of delivered solutions.
• Monitoring whole process and thinking of continuous improvement, analyzing reports and ROI measurements.

Who are we looking for?
We are looking for
experienced professional
with solid background in
business analysis
and Salesforce projects. We are also looking for people who are naturally
empathetic
, eager to
share their ideas
and determined to
solve problems
, so
analytical skills
and attention to detail are also desired.

Skills/Experience Required

• At least 5 years of experience in similar role.
• Experience in CRM implementations.
• Able to analyze functional needs and requirements from technical point of view.
• Excellent written and spoken communication skills in English.
• Ability to work independently when needed.
• Knowledge of tools: Microsoft Visio, Power Point.
• Skillset on Salesforce platform and technology (Agile project methodology)
• Knowledge of Microsoft Dynamics suite will be a plus.

What's in it for you?

• Great work conditions inside a large, worldwide group.
• Employment contract.
• Office in Casablanca.
• Flexible working hours and occasionally home office.
• Private health care (country related)
• Career development opportunities

Do you see yourself as our future colleague? If yes – send us your application.

PLEASE ATTACH YOUR RESUME IN ENGLISH

Location:
MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type
Full time

Job Category
Business Support