Marketing Operations Director

About the Company

We are recruiting on behalf of an international luxury marketing agency, renowned for supporting premium brands, luxury houses, and high-end hospitality players worldwide.

As part of its continued growth, the agency is seeking a Director of Operations to lead its global operations, embody operational excellence, and ensure outstanding client relationships.

The Role

As the central pillar of the organization, the Director of Operations serves as the primary point of contact for clients and oversees all internal operations.

This role combines strategic leadership, operational management, and client excellence, ensuring perfect alignment between client expectations, creative production, and business performance.

Key Responsibilities

1. Client Leadership & Relationship Management

2. Act as the main point of contact for all clients (calls, emails, strategic follow-ups).

3. Lead client presentations, performance reviews, and high-level strategic meetings.
4. Ensure a 
   premium client experience
    through responsiveness, clarity, and exceptional service quality.

5. Translate client needs into clear internal briefs and coordinate execution with internal teams.

6. Team Leadership & Internal Organization

7. Lead and manage all teams (direct and indirect reporting lines), both local and international.

8. Design and implement organizational structures, career paths, and strategic hiring plans across departments.
9. Establish clear and efficient internal processes to enhance communication and collaboration.
10. Prioritize and coordinate projects across departments.
11. Assess team performance and support continuous skills development.

12. Oversee global planning and production timelines.

13. Strategy & Operations

14. Define and execute global strategies aligned with both client objectives and company vision.

15. Coordinate content creation and ensure strong brand alignment across all deliverables.
16. Define, monitor, and analyze 
    performance KPIs
    .
17. Optimize operational efficiency and project profitability.

Required Skills & Experience

Leadership & People Management

• Strong, inspiring leadership with the ability to unite and motivate multidisciplinary teams.
• Proven experience managing local and international teams.
• Ability to establish a culture of excellence, rigor, and high performance.
• Strong focus on talent development through mentoring, training, and team structuring.

Communication & Client Management

• Excellent verbal and written communication skills, tailored to high-level stakeholders.
• Extensive experience in client presentations, negotiations, and account management within 
  luxury, hospitality, or premium brand environments
  .
• Exceptional attention to detail and commitment to client satisfaction.

Marketing & Digital Strategy

• Proven expertise in 
  digital marketing, social media, and content strategy
  .
• Strong background in 
  influencer marketing
  , partnerships, and collaborations with creators and celebrities.
• Deep understanding of brand content, storytelling, and brand positioning.
• Experience managing multi-channel strategies (digital, social, PR, influencer, events).

Luxury & Hospitality Expertise

• Strong understanding of luxury brand codes and high-end hospitality standards.
• A refined aesthetic and cultural sensitivity aligned with premium, international brands.
• Experience delivering bespoke, high-quality marketing campaigns.

Operational Excellence

• Ability to structure, streamline, and optimize complex internal processes.
• Strong results-driven mindset: KPI tracking, strict deadline management, and resource optimization.
• Experience managing large-scale strategic projects from concept to execution.

Vision & Business Development

• Long-term strategic vision combined with strong operational execution.
• Ability to identify growth opportunities and develop new business streams.
• Analytical and data-driven decision-making approach.
• Experience in digital transformation and change management.