Renewals Operations Associate

Job Category
Sales & Business Development

Pay Grade Range
د.م.‏87, د.م.‏203,000.00

Disclaimer:
The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Finance Active is a leading provider of debt management SaaS solutions to improve the performance of debt management and financial risk management: foreign exchange, investment, forecasting and guarantees. Permanently connected to the financial markets, our solutions allow the monitoring and valuation of positions, and simplify the management of operations considered complex.

We provide exceptional insights and a high level of support to finance teams. Our ambition is to increase their operating margin, maximize financial performance and streamline decision-making. In April 2021, Finance Active joined Altus Group, a leading provider of asset and fund information for commercial real estate.

Résumé du poste
Responsable de fournir un soutien à l'équipe du service client (CS) concernant les renouvellements et les stratégies de processus. Fournit un soutien et relève directement du Responsable des opérations de renouvellement.

Responsabilités clés

• Fournir un soutien et une formation sur les renouvellements complexes à l'ensemble de l'équipe CS régionale
• Collaborer étroitement avec les responsables CS pour soutenir le processus de renouvellement et les initiatives ciblées
• Apporter un soutien à la documentation du processus de renouvellement
• Aider l'équipe CS à conclure les renouvellements en retard par région
• Fournir des retours et améliorer l'efficacité du processus de renouvellement
• Atteindre les objectifs de renouvellements dans les délais et les cibles régionales
• Contribuer à l'amélioration continue de l'organisation
• Identifier les opportunités d'amélioration continue et d'automatisation du processus de renouvellement
• Collaborer avec les services CS pour analyser les retours clients, identifier les lacunes et développer les offres selon les besoins des clients

Key Qualifications

• Diplôme d'études requis de Bac+5 en finances, business, ventes, ou des études pertinentes
• Minimum d'un an d'expérience pertinente, mais ouvert à de nouveaux diplômés
• Compréhension des contrats de renouvellement de maintenance
• Excellente aisance au téléphone et bonnes compétences interpersonnelles
• Excellentes compétences en communication orale et écrite
• Succès démontré dans l'évaluation des besoins clients et l'élaboration de plans d'action
• Attitude articulée, professionnelle, enthousiaste, avec un fort esprit de résultats
• Capacité à évaluer les tâches et à prioriser efficacement les clients à fort potentiel
• Capacité à travailler dans un environnement multinational – tant avec l'équipe qu'avec les utilisateurs
• Excellentes compétences en gestion du temps et souci du détail

What Altus Group Offers

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
• Flexible work model: We're modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We're seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at or

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.