Customer Success Associate

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc Plutus21 Partners Temps plein

Plutus21 Partners is seeking a
Customer Success Associate
to join our global team and support customers virtually across regions.

This role follows Eastern Standard Time (EST) business hours.

Your mission is to maximize the value customers derive from our solutions by delivering impactful training and ongoing education.

You will play a key role in:

  • Enabling customer adoption
  • Building user confidence
  • Supporting retention goals

This is done through close collaboration with
Mid-Market Account Managers
in the US and Europe.

This role is ideal for someone who:

  • Thrives on engaging with users
  • Translates technical tools into real-world workflows
  • Creates scalable, repeatable impact

Key Responsibilities

  • Deliver live and virtual product training sessions to new and existing users globally
  • Create and maintain user enablement content (quick-start guides, video tutorials, best practices)
  • Track customer engagement and product usage to prioritise outreach and identify training needs
  • Collaborate with Mid-Market Account Managers to align training with renewal and growth goals
  • Support on-boarding of new customers through training facilitation
  • Respond to user questions and escalate product issues or feedback appropriately
  • Provide insights to internal teams on customer needs, adoption trends, and improvement area

Required Skills & Experience

  • 1+ years in a customer-facing role, ideally in SaaS, customer training, or support
  • Strong communication and presentation skills, able to simplify complex tools.
  • Experience with authoring SDS, using SAP
  • Working knowledge or familiarity with the SAP Environment, Health, and Safety (EHS) module
  • Experience or exposure to Product Stewardship roles or responsibilities, such as chemical regulatory compliance, hazard communication, and product life-cycle documentation.
  • Experience delivering virtual training to a global audience
  • Highly organised and proactive, able to manage multiple training engagements at once
  • Comfortable working cross-functionally and across time zones
  • Proficiency in tools like Microsoft Teams, Salesforce, and content management systems is a plus

  • Customer Support Associate

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionCustomer Support AssociateJob DescriptionAbout US:Join our dynamicCustomer Operationsteam atArrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth,ARROW Moroccois strengthening its...

  • Customer Success Manager

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Adria Business & Technology Temps plein

    Customer Success Manager (CSM)Secteur : Éditeur de logiciels / Solutions digitalesLocalisation : Casablanca Votre missionEn tant queCustomer Success Manager, vous jouerez un rôle clé dans la réussite de nos clients. Votre objectif principal sera de garantir qu'ils tirentun maximum de valeur métierde nos solutions et qu'ils atteignent leurs objectifs...

  • Asset Associate

    il y a 5 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionAsset AssociateJob DescriptionAbout US:Join our dynamicAsset Associate teamat Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW Morocco is strengthening its teams and...

  • Sales Operations Associate

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionSales Operations AssociateJob DescriptionJob Description:Join our dynamicCustomer Operationsteam atArrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth,ARROW Moroccois...

  • Quote Service Associate

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    Position:Quote Service AssociateJob Description: Job Description About US:Join our dynamic Quote Associate team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW...

  • Customer Service Associate

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Hytech Temps plein

    Role and Responsibilities:Provide front-line support to customers via live chat, phone, and email.Respond to queries and resolve client issues regarding products, platforms, and promotions.Handle customer feedback and complaints professionally.Record and update customer data and other relevant information as needed.Assist with documentation and...

  • Sales Operations Associate Manager

    il y a 2 jours

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein

    PositionSales Operations Associate ManagerJob DescriptionArrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today's dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North...

  • finance associate

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc JT International S.A. Temps plein

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: FINANCE ASSOCIATEWe are looking...

  • procurement, prod, planning associate

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc JT International S.A. Temps plein

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: PLANNING ASSOCIATEWe are seeking...

  • tax associate

    il y a 5 heures

    Casablanca, Casablanca-Settat, Maroc JT International S.A. Temps plein

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: TAX ASSOCIATEWe are looking for a...