Customer Operations Executive

il y a 1 semaine

Casablanca, Casablanca-Settat, Maroc Hytech Temps plein 30 000  - 60 000  par an

About Hytech

Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower clients to manage their finances efficiently, securely, and with unparalleled convenience.

As a market leader in the fintech industry, we are committed to driving digital transformation and shaping the future of financial technology. Beyond technology, we foster a culture of inclusivity, collaboration, and knowledge-sharing among our team members, clients, and partners.

Join us at Hytech as we continue connecting the dots—empowering innovation, driving growth, and shaping a better future for the fintech industry. Together, we'll explore new possibilities and navigate the exciting landscape of the digital world.

Role Overview

We are seeking a detail-oriented and proactive
Customer Operations Executive
to join our dynamic team. The ideal candidate will be responsible for handling client onboarding, document verification, and customer service support to ensure a seamless client experience.

Key Responsibilities

  • Review customer data and process account openings.
  • Verify client-submitted documents in accordance with compliance requirements.
  • Handle customer inquiries and resolve issues via email or live chat.
  • Collect, analyze, and report departmental data.
  • Coordinate with internal departments to communicate and resolve matters efficiently.
  • Process client withdrawals accurately and in a timely manner.
  • Perform any other ad-hoc tasks as assigned.

Qualifications & Requirements

  • Minimum
    Baccalauréat
    (high school diploma) or
    Diploma/Degree
    in Business Administration, Finance, Banking, or a related field.
  • Proficiency in
    English
    ; knowledge of
    French
    or
    Arabic
    is an advantage.
  • At least
    1 year of relevant experience
    preferred, though
    fresh graduates
    are encouraged to apply.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
  • Positive attitude with strong communication and interpersonal skills.
  • Willingness to work on a
    rotational shift schedule
    , including weekends if required.

Why Join Us

  • Be part of a fast-growing fintech company leading digital transformation.
  • Collaborative, inclusive, and innovation-driven culture.
  • Opportunities for career growth and continuous learning.

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