it business analyst

il y a 1 semaine

Tanger Ibn Battouta Airport, Maroc TE Connectivity Temps plein 20 000  - 25 000  par an

Provides technical, operational support and system administration activities, maintains knowledge about current software systems and provides suggestions for improvements.

Job Requirements
  • Capturing new business requirements and communicating them with the Digital team.
  • Interpret business requirements and simplify them for easy analysis of top management to make strategic business decisions.
  • Deployment of digital tools in the different areas including end-users training and day-to-day support providing
  • Participates in all test phases of implementation and highlight issues accordingly
  • Highlight and share key milestones,accomplishments ,Roadblocks on the project schedule.
  • Ensure incidents are resolved, requests are filled, and the customer communication process is complete, and feedback provided.
  • Documents solutions,results about incidents,demands in the ticket management system
  • Provides either remote (phone, remote-control) or onsite support
  • Ensure all implemented digital tools including their infrastructure are in optimal condition.
  • Track issues from reporting to resolution while updating the internal knowledge base and,or communicating learning with internal business units
  • Follow up the concerned TEIS support teams regarding on the resolution to open tickets.
  • Providing initial fault diagnosis for minor issue and coordinating with all levels
  • Document processes, procedures, and technical resolutions
What your background should look like

Educational Degree : Bac+4 or more (Bac +2 to review)

Professional Experience : Experience: 1 year ( or less) of relevant experience

Special Qualifications, Knowledge & Skills :

  • Advanced knowledge and experience with Business Intelligence systems
  • innovation enabler
  • Programming languages :ASP Core , R or Python
  • Ability to diagnose and resolve Advanced technical issues
  • Solid knowledge and capabilities in programming languages
  • Able handle stressful situations
  • Communication skills
  • Strong attention to detail
  • Ability to work well in a team
Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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